Mercedes-Benz of Sarasota - Service Center

I had an excellent experience at this dealership. Professional and helpful staff, Lisa Gillespie in particular, were a pleasure to work with. No doubt, I will come back for the next service. Professional and helpful staff, Lisa Gillespie in particular, were a pleasure to work with. No doubt, I will come back for the next service. More

The service advisor was very friendly and knowledgeable. No pressure to purchase anything except the service i came in for. No pressure to purchase anything except the service i came in for. More

My experience at Mercedes-Benz of Sarasota continues to be exceptional. My service advisor Stephen Appolloni is the best. He is not only knowledgeable, but truly proactive in making sure all aspects of the be exceptional. My service advisor Stephen Appolloni is the best. He is not only knowledgeable, but truly proactive in making sure all aspects of the car service proceed seamlessly. In addition, I want to thank Ernie Withers. On the few occasions I requested an opportunity to speak with him, he gladly made himself available. Thank you. More

They did give me a loaner car but not equal to the one I drive. I just traded in my 2019 S560 and bought a 2021 Rolls Royce Ghost. Thanks hat dealership gave e a 2021 Ghost to drive back from Naples while m drive. I just traded in my 2019 S560 and bought a 2021 Rolls Royce Ghost. Thanks hat dealership gave e a 2021 Ghost to drive back from Naples while my car gets paint and seats protections applied. More

Good service as always. And i don't appreciate being forced to write verbiage when I didn't intend to do so. forced to write verbiage when I didn't intend to do so. More

I love the dealership. Great waiting area and friendly helpful staff everytime. Yesterday Christopher Johnson and Andrew make it a pleasant visit and fast service helpful staff everytime. Yesterday Christopher Johnson and Andrew make it a pleasant visit and fast service More

Jim and Shawn treat me as Family, there make my 7 year old 550S look and run as a bring new car. old 550S look and run as a bring new car. More

We recently had service on our C350 and E350 and we are extremely pleased with the communication and prompt completion of the service. extremely pleased with the communication and prompt completion of the service. More

Staff are always pleasant. First annual service and things went smoothly. I’m never certain how to find the person I’m assigned to. Overall, good experience but things could be more organized and trans things went smoothly. I’m never certain how to find the person I’m assigned to. Overall, good experience but things could be more organized and transparent about who to see. Always appears chaotic. Catch as catch can to ask a question. My assigned rep was tied up for a lengthy amount of time and someone else quickly popped over to assist. More

Professional, accommodating, and handled the recall issue of airbags.Judy was efficient, thorough, communicated well, and handed several customers at same time with ease. I cannot comment on sanitizing proce of airbags.Judy was efficient, thorough, communicated well, and handed several customers at same time with ease. I cannot comment on sanitizing process, because I didn’t see any plastic put in car or on stirring wheel. More