Mercedes-Benz of Sarasota - Service Center

It is always a pleasure visiting Mercedes-Benz of Sarasota. Their exceptional service and attention to detail will have us coming back for many years to come. Sarasota. Their exceptional service and attention to detail will have us coming back for many years to come. More

I was disappointed that once again there was a dash message indicating a problem. However, I was pleased that the part - from Germany - arrived in a reasonable amount of time. (Still wondering why th message indicating a problem. However, I was pleased that the part - from Germany - arrived in a reasonable amount of time. (Still wondering why these sort of things are not in a warehouse in the US.) Still have some concerns (brake squeaking) but I'm told brakes are fine. Lisa was most helpful and made the process as easy as possible, and a service employee - didn't get a name unfortunately - went out of his way to rewash my car. I was impressed and these individuals reflect well on the dealership. More

Lisa is the best! ! Professional, friendly, knowledgeable and helpful. The dealership was clean and fully stocked with waters cookies etc ! Professional, friendly, knowledgeable and helpful. The dealership was clean and fully stocked with waters cookies etc More

Excellent service excellent staff great communication and follow up. Very helpful and very friendly in all areas including the loaner car, follow up. Very helpful and very friendly in all areas including the loaner car, More

Shawn Barnett was excellent addressing the problem and starting the servicing of my car. The time it took was less than we thought it would be. starting the servicing of my car. The time it took was less than we thought it would be. More

took care of a drivability concern in a timely manner. return calls for updates could be better. return calls for updates could be better. More

Brett my service manager was terrific . Professional, knowledgeable and he was very efficient and accurate . He did a great job communicating with me and was very responsive Professional, knowledgeable and he was very efficient and accurate . He did a great job communicating with me and was very responsive More

This was my first routine service. SInce I'm not here full time I didn't have the typical mileage for the first service. I left the car anyway to be checked over and washed. Service SInce I'm not here full time I didn't have the typical mileage for the first service. I left the car anyway to be checked over and washed. Service was excellent. More

Very honest, open, expert and helpful They know what they are doing and explain everything to the customer they are doing and explain everything to the customer More

Chris was really helpful and very good! I still question why a very good car with only 70.000 miles has so much trouble. I know, I know....it is 12 years old! But still, it has never missed I still question why a very good car with only 70.000 miles has so much trouble. I know, I know....it is 12 years old! But still, it has never missed a service and never been in an accident and spends a lot of time in my garage! Just expected more from Mercedes. But, Thank you Chris and all the mechanics who got me back on the road. You all are great! More