Mercedes-Benz of Sarasota - Service Center

Never have had problem until this time. After service, leaky oil filter left oil over my paver brick drive and garage floor. Kind call from manager, Jim, offered to have problem resolved. I After service, leaky oil filter left oil over my paver brick drive and garage floor. Kind call from manager, Jim, offered to have problem resolved. I am sure he will do so. First problem in many, many years! More

Each and Every time I have my car serviced it’s truly a pleasure dealing with Brett Facciola. He is a true professional and gentleman. pleasure dealing with Brett Facciola. He is a true professional and gentleman. More

Service appointment was made easily, several reminders sent me, handled efficiently and completed as promised. sent me, handled efficiently and completed as promised. More

Flat tire. Repaired and plugged within two hours. Cleaned and ready to go at good price! Repaired and plugged within two hours. Cleaned and ready to go at good price! More

Drew was excellent! He listened to my concerns and was very helpful getting all my issues resolved. He listened to my concerns and was very helpful getting all my issues resolved. More

Mike Bordmer was cordial and probably had a handkerchief handy after a customer reviewed cost of repair. Hourly rates of over $200 are insane, and I have to assume my parts costs were inflationary. I had handy after a customer reviewed cost of repair. Hourly rates of over $200 are insane, and I have to assume my parts costs were inflationary. I had to have it repaired because of the fuel fumes that are not only toxic but explosive. I would have brought the car to “my go to” mechanics but they were booked out to late May, and saving $1,000 wouldn’t have been worth the danger. More

Very clean environment. Well staffed. Communicate well. Fast, fair and friendly. Chris Robinson is my Service Advisor and is great at answering my questions and explaini Well staffed. Communicate well. Fast, fair and friendly. Chris Robinson is my Service Advisor and is great at answering my questions and explaining issues, concerns, options, etc. Always a pleasure. More

The dealership itself to buy a car is great. But the service depart incrementally keeps dropping over the past 16 years. They never seem to get a basic maintenance service right . And forget abo But the service depart incrementally keeps dropping over the past 16 years. They never seem to get a basic maintenance service right . And forget about if there is an actual problem. More

Always a pleasure having my car serviced. Courteous and efficient. The service is very much a part of the reason I keep driving my Mercedes. Courteous and efficient. The service is very much a part of the reason I keep driving my Mercedes. More