Mercedes-Benz of Sarasota - Service Center

As always Randi was very cordial and helpful. We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it then would not open at all. Thanks to the persistence of the technician, who replaced one part at a time and finally solved the problem through a process of trial and error. Randi did not have any loaners available when we brought it in but when our 1996 E300 had the alternator fail, they provided us with a rental car at no charge while both cars were in the "shop." More

Brought in my 2021 for Software and Firmware update. Brett did an amazing job following up with Mercedes and the Service Staff to make sure the update was performed as this was the first encounter of t Brett did an amazing job following up with Mercedes and the Service Staff to make sure the update was performed as this was the first encounter of this specific issue. SUV returned with everything working in Great Order! They fixed the issue that another dealership could not. Great Job! More

I've been using Mercedes-Benz of Sarasot for the past two years and have had excellent experiences with both the auto service (Shawn) & auto sales (Tony). years and have had excellent experiences with both the auto service (Shawn) & auto sales (Tony). More

Professional, efficient, a beautiful loaner car and always willing to make things right. Bravo Zulu Mercedes-Benz of Sarasota. always willing to make things right. Bravo Zulu Mercedes-Benz of Sarasota. More

My GLE was purchased from a dealer in NY State. While in Florida, I had a flat tire caused by a large screw. The donut was put on and the car was taken to MB of Sarasota. The service representative While in Florida, I had a flat tire caused by a large screw. The donut was put on and the car was taken to MB of Sarasota. The service representative I dealt with was outstanding to work with. She managed the entire repair process, which did require a new tire, When scheduling the appointment, she asked for the details of the tire to assure they had a tire in stock.. She made the entire process easy. While I did not purchase the vehicle from MB of Sarasota, I still felt like a valued customer. When leaving after the repair, I told the service person that she should let the sales personnel know that if anyone was having difficulty making a Sale, they should bring the person to the service are to meet her. Finally, if I purchase another Mercedes for myself or my wife, I would definitely consider MB of Sarasota based on this experience. More

I took my car to be serviced and when I picked up my car it was not washed or vacuumed. I spent over 600 dollars and that should have been done in my opinion. My dealer in charlotte called Hendrick Mercedes it was not washed or vacuumed. I spent over 600 dollars and that should have been done in my opinion. My dealer in charlotte called Hendrick Mercedes’ went way and beyond dealing with their customers. If you don’t know who he is he is the owner hendrick nascar racing team. But I was in Florida when I bought my car. That’s why it was not done in charlotte More

The service I received from Brent and the rest of the staff was exceptional! I recently moved here from another state where the dealer told me all the things I needed to do to get the car in shape. Witho staff was exceptional! I recently moved here from another state where the dealer told me all the things I needed to do to get the car in shape. Without asking Brent checked everything out and gave me an unsolicited “report card” on my car. I did not need to have done what the other dealer recommended. I was out of state for Easter and I was able to drop off my car and get a ride back. It was waiting for me when I returned. It takes a village and this dealership has everyone knowledgeable and working together. I recommended this dealership to a neighbor who also relocated and will be using them. THANK YOU for your honesty and expertise! More

Great service, vehicle ready when promised, very knowledgeable service rep. Nice clean facility with very nice waiting area. knowledgeable service rep. Nice clean facility with very nice waiting area. More

First Class; personnel, facility and service. Very professional from setting up my service appointment, to check-in and completion of service. I was given an estimate of the cost of the work to b Very professional from setting up my service appointment, to check-in and completion of service. I was given an estimate of the cost of the work to be completed and a thorough description of work to be done. More

Took vehicle in for A Service , had a few items to be fixed & was given a MB loaner car / My service advisor( Brett Ferrucci) is absolutely a" Rock Star" ----Always has a smile on his face & makes the wh fixed & was given a MB loaner car / My service advisor( Brett Ferrucci) is absolutely a" Rock Star" ----Always has a smile on his face & makes the whole Mercedes visit the World Class experience it was meant to be. Thank You Brett & thank you Sarasota Mercedes Benz ! More