Mercedes-Benz of Sarasota - Service Center

Great experience. Service performed in a timely manner. Communication was great, I was very satisfied. Service performed in a timely manner. Communication was great, I was very satisfied. More

I purchased a vehicle here six months ago and just had my first follow up appointment. Andrew was excellent in helping me. He was very professional, knowledgeable and really listened to my comments. He made first follow up appointment. Andrew was excellent in helping me. He was very professional, knowledgeable and really listened to my comments. He made sure everything was perfect with my car before I left, including helping me with a few questions on using my nav system. The wait flew by in such a nice waiting room and the young lady overseeing it was kind and helpful as well. Overall an excellent experience and yes I love my car. More

We were impressed with the quality of service and the expertise of our service advisor, Michael Bodmer. He was very thorough as he reviewed our records from Illinois. expertise of our service advisor, Michael Bodmer. He was very thorough as he reviewed our records from Illinois. More

First class-the gold standard in service-my vehicle had a very unusual problem-Tony and his team persisted and the issue has been resolved! very unusual problem-Tony and his team persisted and the issue has been resolved! More

Fast service, friendly team, and willingness to accommodate with either shuttle service or loaner car is really appreciated. The only thing I don’t like is the high cost of service which, for just accommodate with either shuttle service or loaner car is really appreciated. The only thing I don’t like is the high cost of service which, for just an annual vehicle check with no issues, shouldn’t run close to $1000. I realize Mercedes dealerships charge more than private service shops, but that reputation for cost differential doesn’t always mean better service. Dealerships in general need to adjust their pricing to be more cost competitive else they will always run the risk of losing customers. And in hopes of selling a customer’s vehicle as used, wouldn’t it be to your advantage of keeping that service in house, and you also know exactly what’s been done to it? Rethink service cost. More

Steven Appollini, our service representative is the best. Always pleasant and helpful. This is the second Mercedes that he has helped us with. He is most professional. Thank you Steven. Always pleasant and helpful. This is the second Mercedes that he has helped us with. He is most professional. Thank you Steven. More

Drew welcomed me promptly at appointment time. Explained all necessary information with cost and how long I would wait. Upon check out everything was perfect. Thank you Drew! Explained all necessary information with cost and how long I would wait. Upon check out everything was perfect. Thank you Drew! More

No explanation of service required. No explanation of why a small plastic clip was hundreds to replace No explanation of why a small plastic clip was hundreds to replace More

As always Randi was very cordial and helpful. We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it We had a major problem with the hatch on the back of our R320 CDI. First it wouldn't close properly and after several weeks of fighting with it, it then would not open at all. Thanks to the persistence of the technician, who replaced one part at a time and finally solved the problem through a process of trial and error. Randi did not have any loaners available when we brought it in but when our 1996 E300 had the alternator fail, they provided us with a rental car at no charge while both cars were in the "shop." More

Brought in my 2021 for Software and Firmware update. Brett did an amazing job following up with Mercedes and the Service Staff to make sure the update was performed as this was the first encounter of t Brett did an amazing job following up with Mercedes and the Service Staff to make sure the update was performed as this was the first encounter of this specific issue. SUV returned with everything working in Great Order! They fixed the issue that another dealership could not. Great Job! More