Mercedes-Benz of Sarasota - Service Center

I've been on several dead-end phone numbers, over 3 hours, trying to obtain roadside assistance! Repeated "thank you for your patience" messages makes it worse. I've not have this low level of customer hours, trying to obtain roadside assistance! Repeated "thank you for your patience" messages makes it worse. I've not have this low level of customer service since my last efforts with the telecom industry --- and that's rock-bottom low! I'm glad this is not my M-B (It's my wife's, I have another brand) More

Mr.Jim Foulkrod service manager was very professional and always so dedicate to his job and customers always so dedicate to his job and customers More

Agent Chris was extremely helpful in working me in During a. Very busy Monday morning During a. Very busy Monday morning More

They helped me when my battery died by sending a tow truck to my location when MBrace and Mercedes Roadside Assistance only left me on hold for over an hour! I am grateful they responded and fixed my ca truck to my location when MBrace and Mercedes Roadside Assistance only left me on hold for over an hour! I am grateful they responded and fixed my car. More

Efficient, professional and polite. Michael was above and beyond caring and thoughtful. Moving from NC to Florida was traumatic but Michael made me feel 'at home'. Michael was above and beyond caring and thoughtful. Moving from NC to Florida was traumatic but Michael made me feel 'at home'. More

Had vehicle serviced, everything very smooth. Loaner was ready, vehicle finished promptly. My service advisor Shawn was on point as usual. Loaner was ready, vehicle finished promptly. My service advisor Shawn was on point as usual. More

Lisa Gillespie in the Service department is my service manager and she is The Best! She looks out for me and takes great care of my car! manager and she is The Best! She looks out for me and takes great care of my car! More

I brought in a 1999 Mercedes SL500 that I just purchased in order to have numerous items repaired. They attempted to sell me repairs that I did not request and failed to repair three items I had asked for. in order to have numerous items repaired. They attempted to sell me repairs that I did not request and failed to repair three items I had asked for. This was after two weeks of waiting for the job to be complete. More

I had a unique type of service necessary for my 2011 E350 and Jim Foulkrod managed the effort competently, professionally, and routinely. and Jim Foulkrod managed the effort competently, professionally, and routinely. More

The dealership and our advisor Lisa Gillespie always treat us courteously and efficiently. Our service concerns are addressed and satisfied. We would certainly recommend this dealership. treat us courteously and efficiently. Our service concerns are addressed and satisfied. We would certainly recommend this dealership. More