Mercedes-Benz of Sarasota - Service Center

Randy did another outstanding job in keeping us informed while our vehicle was getting service. We appreciate your vehicle loaner program, but when you make an appointment almost a month out and when it’s t while our vehicle was getting service. We appreciate your vehicle loaner program, but when you make an appointment almost a month out and when it’s time to pick up a vehicle and you don’t have any available is very disappointing after driving down from Tampa. More

Taylor Williams has always delivered an outstanding experience at the dealership. The work is always completed on time and she maintains clear and concise communication. experience at the dealership. The work is always completed on time and she maintains clear and concise communication. More

Awesome service very professional. This is where I will be buying my cars from for sure. I was a Corvette guy for 30 plus years now I'm on team Mercedes! This is where I will be buying my cars from for sure. I was a Corvette guy for 30 plus years now I'm on team Mercedes! More

Good and fast Service for some maintenance issues that happened out of no where. Shawn my service tech was efficient. I had the car towed there and home from one of their recommended tow services and they happened out of no where. Shawn my service tech was efficient. I had the car towed there and home from one of their recommended tow services and they were excellent. The reason for my 4 star instead of 5 star is I explained I was having convertible sensor issues and haven't put the top down in a year. They said it was functioning properly. 2 days after I got it back again I couldn't get the top to go back up for 24 hours. I'm afraid to use the top and now need to send the car back to Sarasota for this same issue at another cost to me. Frustrating that I explained the message I was getting and I don't believe there was a thorough inspection of the top sensors! More

Excellent service and my service advisor Donna Knight is the best in the business! Great job Donna and thank you. the best in the business! Great job Donna and thank you. More

Good and fast service. Helpful personal and very nice service and dealer building. All very professional people Helpful personal and very nice service and dealer building. All very professional people More

Excellent job I would definitely recommend this dealership Derek Thomas was very informative and did good dealership Derek Thomas was very informative and did good More

Lisa is very professional and always has my best interest at heart. She makes sure everything is completed and working correctly for me. at heart. She makes sure everything is completed and working correctly for me. More

Great experience with the service department. They did my car inspection for free. Very nice, professional, and honest. Shawn Barnett was amazing, as well as both mechanics: Aaron and Donald. Hig They did my car inspection for free. Very nice, professional, and honest. Shawn Barnett was amazing, as well as both mechanics: Aaron and Donald. Highly recommended! More

Steve is a wonderful manager- taking care of every aspect of one’s Mercedes needs.. professional, extremely friendly, and efficient, too! of one’s Mercedes needs.. professional, extremely friendly, and efficient, too! More