Mercedes-Benz of Sarasota - Service Center

Once again MB of Sarasota came through with flying colors and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Ch and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Chris Robinson to assess the issue and returned a few days later when the new part came in. I was in and out in a few hours but enjoyed the convenient amenities including coffee while working on my computer. It actually was an enjoyable experience but the most valuable part was, once again, they did not BS me before, during, or after the scheduled work and performed above and beyond my expectations. I picked up my car, which had been washed and dried, and left in a really good mood. Thanks Chris. I would have tipped the mechanic who performed the replacement and person who washed my car if I could. More

Service went smooth no hassle's. It was everything I expected from start to finish It was everything I expected from start to finish More

Very nice and polite. Keep me iinformed of the stats of my vehicle. Class A customer service. Keep me iinformed of the stats of my vehicle. Class A customer service. More

MB-Sarasota is going to be my new designated dealership! The service is great! The people are professional! My service advisor Taylor is super! Her service partner Drew is wonderful! Great experience overal The service is great! The people are professional! My service advisor Taylor is super! Her service partner Drew is wonderful! Great experience overall! Very happy with their services! More

Fast, efficient, detail oriented and great customer care. Always a superior job. Everything is always taken care of. Brett did a perfect job. Always a superior job. Everything is always taken care of. Brett did a perfect job. More

Cleaned my car, and we’re very fast with the serves, short wait time. Very friendly and courteous. short wait time. Very friendly and courteous. More

Had a minor problem that was handled efficiently and dare I say… at no… cost. (Sorry guys…) I say… at no… cost. (Sorry guys…) More

My first contact was when I called the dealer to get info on how to get a new key fob for a 2014 E350 I purchased from Wilde Lexus recently. They were the worst and not a place for Benz service. I followed u on how to get a new key fob for a 2014 E350 I purchased from Wilde Lexus recently. They were the worst and not a place for Benz service. I followed up with Shawn in service for a required advance visit to pay in advance for fob and provide VIN and registration. Shawn handled everything quickly and professionally. 3 days later, fob came in and he contacted me to come back with car for programming-no appointment needed. Mercedes’ Sarasota delivered, I got to look at the new models and left a happy new customer. More

I will never buy another car from Mercedes Benz of Sarasota simply because of the amount of time you have to wait to speak with someone on the phone. I wasted too many hours waiting to speak with some Sarasota simply because of the amount of time you have to wait to speak with someone on the phone. I wasted too many hours waiting to speak with someone. My husband and I own 15 cars and have NEVER experienced such nonsense! More

Everything done according to plan. The only reason they didn’t get a 5 is because when someone closed the drivers door they left a big dirt mark on the door which I have yet to get out The only reason they didn’t get a 5 is because when someone closed the drivers door they left a big dirt mark on the door which I have yet to get out. Very careless! More