Mercedes-Benz of Sarasota - Service Center

I dropped my car off after hours without an appointment. At 7:45 am, MB Cares alerted me my car was unlocked, so I knew they moved my car to start working on it. By 9 am, my Service Advisor called with the At 7:45 am, MB Cares alerted me my car was unlocked, so I knew they moved my car to start working on it. By 9 am, my Service Advisor called with the shop’s diagnosis. This exceeded my expectations. More

Jim, the service manager is an excellent listener and truly cares about his client’ experience! truly cares about his client’ experience! More

Entire staff was very Professional, courteous, helpful and friendly. Gotta love Mercedes vehicles and service and friendly. Gotta love Mercedes vehicles and service More

The A service on this vehicle should have taken a couple of hours. Instead, the dealer could not perform this service in a full day (brought the car in for a 10 AM appointment). I could not pick up the ca of hours. Instead, the dealer could not perform this service in a full day (brought the car in for a 10 AM appointment). I could not pick up the car until the next day. Yes, I had a loaner, but it was still inconvenient to have an A service take two days, especially since the appointment was made weeks in advance, and I had planned for the car to be ready in a few hours. More

Christopher Robinson, my service advisor, is incredible. First he cares and listens, he never tries to rushes a client or be dismissive. That matters when a car owner doesn't really know as much as he doe First he cares and listens, he never tries to rushes a client or be dismissive. That matters when a car owner doesn't really know as much as he does about cars. He's incredibly detailed in layman's terms, so as an owner one doesn't feel completely inept. It amazes me that he has such positive energy and truly appears to LOVE his job. MB of Sarasota hopefully appreciates how he is a true ambassador and represents the dealership with such character, professionalism, knowledge and kindness. Reward and take good care of him because of him you will always have elated clients. More

Brett, service manager, is always helpful, informative, and attentive.Dealing with him is always a pleasure. and attentive.Dealing with him is always a pleasure. More

The Sarasota MBenz service department has won the lottery with Taylor Williams. I think I did, too. She's the best with everything - knowledgeable, professional, great communicator, and service perfection. with Taylor Williams. I think I did, too. She's the best with everything - knowledgeable, professional, great communicator, and service perfection. Thank you! More

Knowledgeable, courteous, honest and fair! !! Pleasure doing business with them. The service head, Jim, is awesome!! !! Pleasure doing business with them. The service head, Jim, is awesome!! More

Once again MB of Sarasota came through with flying colors and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Ch and proved to be the exception. I had a small warranty issue with my '22 MB I purchased from them in March. I scheduled a service appointment with Chris Robinson to assess the issue and returned a few days later when the new part came in. I was in and out in a few hours but enjoyed the convenient amenities including coffee while working on my computer. It actually was an enjoyable experience but the most valuable part was, once again, they did not BS me before, during, or after the scheduled work and performed above and beyond my expectations. I picked up my car, which had been washed and dried, and left in a really good mood. Thanks Chris. I would have tipped the mechanic who performed the replacement and person who washed my car if I could. More

Service went smooth no hassle's. It was everything I expected from start to finish It was everything I expected from start to finish More