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Mercedes-Benz of Sarasota - Service Center

Sarasota, FL

4.7
612 Reviews

612 Reviews of Mercedes-Benz of Sarasota - Service Center

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April 22, 2024

Mercedes Benz of Sarasota is the best run of all the MB dealerships I’ve dealt with. Thomas Kneski, my service advisor, is a gem, deserving of all the promotions you can give him. More

by MGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Kneski
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Apr 27, 2024 -

Mercedes-Benz of Sarasota responded

Hi, thanks for your praise and kind comments about our team. Drive safe, and we'll see you on the road.

March 19, 2024

I bought a preowned car and later discovered a small body defect. They scheduled a service appointment and fixed it promptly at no cost. Great job! More

by Anna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donna
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Mar 21, 2024 -

Mercedes-Benz of Sarasota responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 15, 2024

Andrew and staff were incredibly knowledgeable and helpful to get us back our vehicle quicker than expected. Appreciate all. More

by Tribecahome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Report | Print
Mar 18, 2024 -

Mercedes-Benz of Sarasota responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 10, 2024

Excellent service from the service rep to the mechanics. The car is always returned on time More

by jackwineandspirits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi Doyle
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Mar 12, 2024 -

Mercedes-Benz of Sarasota responded

Hi Jack, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

March 02, 2024

They charged for a services they did not perform and asked me to wait for a call to reschedule to fix the work they did not do. Employee indicated after a few email they would refund a certain ammount, More

by Brasoveanul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor Williams
Report | Print
Mar 08, 2024 -

Mercedes-Benz of Sarasota responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (941) 275-1293. We'd appreciate the chance to make your experience a positive one.

February 25, 2024

Thomas was attentive, thorough, and friendly. I always feel welcomed at the dealership everyone is always helpful. More

by JT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Kneski
Report | Print
Feb 27, 2024 -

Mercedes-Benz of Sarasota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

February 24, 2024

We brought in our GLE 350d 11 days ago and still have not received it back. Why are you sending us a survey before the work has been done. Sounds like a miscommunication to me. BTW this is the 5th time we More

by hleblanc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
February 16, 2024

Randy was very helpful and friendly. I couldn't be more pleased with service I received from her. More

by jaltjim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
driver
Report | Print
Feb 22, 2024 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 05, 2024

Service rep Taylor is the best. Always ready to assist. David Apgar is the only tech I will allow to service my vehicle. They are both the best! More

by rherbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor, David Apgar
Report | Print
Feb 08, 2024 -

Mercedes-Benz of Sarasota responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 14, 2024

I have had a Mercedes E for many years. The service department, headed by Jim Folkrod, is the best of any dealer I have used in Florida or Pennsylvania. Jim and his crew are caring and effi More

by Carol Levin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Folkrod and Chris
Report | Print
Jan 17, 2024 -

Mercedes-Benz of Sarasota responded

Hi Carol, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Sarasota! Don't hesitate to call us if you ever need anything. Be safe on the road!

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