Mercedes-Benz of Sarasota - Service Center

I really appreciate how hard Lisa Gillespie works to satisfy her customers. I have had some nagging, ongoing problems on my 2008 SL550. Lisa worked closely with the service technician to identify the satisfy her customers. I have had some nagging, ongoing problems on my 2008 SL550. Lisa worked closely with the service technician to identify the source of the problems and get them all resolved. It is so great to have my car back, running as well as it ever has. Thank you, LISA, for your commitment to excellence!! More

Very good service with a can do attitude. Really appreciate the help of Randi. She is terrific. Really appreciate the help of Randi. She is terrific. More

I ended up showing up a half an hour early and not a problem Steven was ready to take care of me. I appreciated the prompt service and the thorough going thru of my car and letting me know what may need problem Steven was ready to take care of me. I appreciated the prompt service and the thorough going thru of my car and letting me know what may need to be taken care of in the future. More

I enjoyed the sales process more than the service process - service was not what i expected. - service was not what i expected. More

Drop off and pick up was fast & organized. Service advisor listened well to my specific requests for service. Overall transaction was professional. Service advisor listened well to my specific requests for service. Overall transaction was professional. More

Don’t take your car here ! you wait weeks for an appointment then you go get your car and they say it’s not done even two hours after your pickup time you wait weeks for an appointment then you go get your car and they say it’s not done even two hours after your pickup time More

Tom Kneski, always goes above and beyond providing quality customer Service. He is professional, knowledgeable, greets you with a smile and remembers your name. Small gestures like this shows he cares quality customer Service. He is professional, knowledgeable, greets you with a smile and remembers your name. Small gestures like this shows he cares. Tom is courteous and provides quick service. He is a one man show. While there yesterday Tom was proactive and I can see that he’s able to handle challenges immediately. He stopped what he was doing to help an elderly gentleman, who was confused, make his coffee. Mr. Kneski always goes out of his way to accommodate the customers needs. I believe that Mr. Kneski is a diamond in the rough. He should go far with the Mercedes-Benz Company.. Please recognize him for the outstanding job he does each and every day. More

Well run dealership My rep Shawn does a great job Gets me in and out me in and out More

Professional staff. Kept me in the loop on the service and software updates. Vehicle was ready to go when promised. Kept me in the loop on the service and software updates. Vehicle was ready to go when promised. More

Randi Doyle Service Advisor is exceptional in making sure you are taken care of. Goes above and beyond in communicating and advising you what is needed and ensuring that she meets or exceeds your expectation you are taken care of. Goes above and beyond in communicating and advising you what is needed and ensuring that she meets or exceeds your expectations. Couldn’t get a better Dealership than the group in Sarasota. I’m glad your my team! More