Mercedes-Benz of Sarasota - Service Center

The previous attention I received is gone. Young man who greeted me in car was pleasant. Had to wait for my assigned member. Had to delay service over a month to be able to have loaner. Wad Young man who greeted me in car was pleasant. Had to wait for my assigned member. Had to delay service over a month to be able to have loaner. Wads at end of service was mediocre. Vacuum was non almost non existent. More

Everything went well from dropping my car off with Shawn to the service review from the technician. Very professional. to the service review from the technician. Very professional. More

Good technical advice, service and work quality. The car was finished on time as they promised. The car was finished on time as they promised. More

Mercedes-Benz of Sarasota is always a pleasure to work with. They go out of their way to help you. Thanks Cecil with. They go out of their way to help you. Thanks Cecil More

Routine service appointment went very well, price was fair and well communicated, work was performed quickly, and Michael did a great job explaining what they found and when vehicle could be picked up. fair and well communicated, work was performed quickly, and Michael did a great job explaining what they found and when vehicle could be picked up. More

I had a regular servicing for my vehicle. Everyone was professional and courteous. They were able to return my car at the scheduled time with the full service completed and the car cleaned. Everyone was professional and courteous. They were able to return my car at the scheduled time with the full service completed and the car cleaned. More

The service representatives could not have been more helpful, pleasant, competent and efficient in their intake, making sure all repair work was promptly completed, communications and checking out. I wo helpful, pleasant, competent and efficient in their intake, making sure all repair work was promptly completed, communications and checking out. I would give them 100 gold stars.BUT unfortunately, I can’t say the same about the mechanic who worked on my vehicle!! I had just previously had my entire Coach House vehicle detailed and had immediately prior and install purchased custom-made seat covers in a light colored neoprene. Apparently the mechanic didn’t put floor covers down or plastic seat protectors on my seats as there was black grease all over the entry flooring to the driver side and one of the custom made tan seat covers.had black streaks on it from grease plus other dirt left on the floor and other locations. That mechanic’s failure to take proper care of vehicle has ruined my happy, fuzzy feelings about the dealership. As an aside, when I brought the vehicle to the service location at the dealership, there was a giant roll of plastic film, right at the entry for us all to see which I suspected was supposed to be put onto and into the vehicles prior to service. Not a happy camper me. More

My service rep (Randi) helped me with an unexpected issue which occurred while driving in my GLC-300. The dealer was swamped and she made an extra effort to get my vehicle serviced knowing we had plans to l which occurred while driving in my GLC-300. The dealer was swamped and she made an extra effort to get my vehicle serviced knowing we had plans to leave town within a week or so, The situation which occurred was scary, but she put my fears to ease once the issue was explained. Her helpfulness and knowledge was invaluable and much appreciated! More

Did a great job. Very thorough. Loved the video they sent going over what they had done to the Mercedes. Very thorough. Loved the video they sent going over what they had done to the Mercedes. More

Great service but tough to get an appointment with the volume of vehicles being serviced. Very professional and nice atmosphere volume of vehicles being serviced. Very professional and nice atmosphere More