Mercedes-Benz of Sarasota - Service Center

Taylor in Service is the best! She is one of this dealership's biggest assets. Always quick to respond, extremely knowledgable, honest, and efficient. She offers outstanding cus She is one of this dealership's biggest assets. Always quick to respond, extremely knowledgable, honest, and efficient. She offers outstanding customer service and is a joy to engage with. I will also add that Alan, in the Sales Department, is the most outstanding sales rep I've ever come across. Like Taylor in the Service Dept, he is extremely knowledgable, honest, ethical, quick to respond, and has a very calm, 'no pressure' demeanor. He is exactly the type of person I want to give my business to. The loaner car staff is always very pleasant and accommodating as well. I highly recommend this dealership. More

Excellent service! My GLA is well-looked after. My service rep, Stephen A, is terrific! I highly recommend this dealership. My GLA is well-looked after. My service rep, Stephen A, is terrific! I highly recommend this dealership. More

Always Outstanding service, prompt and thorough. Will return for service or to purchase my next ca. Will return for service or to purchase my next ca. More

Mercedes Benz of Sarasota has a professional service staff who are knowledgeable and listen to your concerns staff who are knowledgeable and listen to your concerns More

Service here is prompt, efficient, and reassuringly thorough. Taylor is hands-down the most proactive and helpful service advisor I’ve had. thorough. Taylor is hands-down the most proactive and helpful service advisor I’ve had. More

Fast efficient service! Very comfortable waiting area to make your wait more pleasant. Love to receive my text as the tech videos my vehicle and what was completed with my v Very comfortable waiting area to make your wait more pleasant. Love to receive my text as the tech videos my vehicle and what was completed with my visit. Impressive! More

Always courteous, timely and professional. My service advisor Donna was excellent! The service performed was just as expected and included some unexpected warranty work which was covered by My service advisor Donna was excellent! The service performed was just as expected and included some unexpected warranty work which was covered by my extended plan. More

I drive an older Mercedes with high mileage. The shop mechanics know this chassis well and have helped me to maintain the car now for over 400,000 miles. The shop mechanics know this chassis well and have helped me to maintain the car now for over 400,000 miles. More

Squeaky clean environment! Pleasant staff. My service advisor Michael did an exceptional job keeping me abreast of my issue and my options! I also really appreciate the video t Pleasant staff. My service advisor Michael did an exceptional job keeping me abreast of my issue and my options! I also really appreciate the video that showed what was done! Considering what was done I was in and out in a very reasonable length of time. Well Done! More

Bad customer service, awful phone service, no one ever gets back you your calls! We referred our client there to buy a car & he had service issues & had to call the MB CEO to get it resolved !! The servic gets back you your calls! We referred our client there to buy a car & he had service issues & had to call the MB CEO to get it resolved !! The service people are rushed, busy & lack professional courtesy with the exception of "Steve Appolloni" he is very grounded , efficient & kind !! 10 stars for him & please hire some more capable techs to work there ! More