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Mercedes-Benz of Sarasota - Service Center

Sarasota, FL

4.7
612 Reviews

612 Reviews of Mercedes-Benz of Sarasota - Service Center

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August 01, 2023

The quality of work is great. Lisa in service team is awesome. The rest of the team are not so user friendly, it makes the experience less wonderful but the work was done well More

by Neen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
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Aug 07, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

August 01, 2023

Service Advisor makes for unpleasant experience. Rude, not customer friendly, lack of communications and facility does not provide internet service for business people to work while vehicle is being More

by Allan K
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
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Aug 07, 2023 -

Mercedes-Benz of Sarasota responded

Hi Allan, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Sarasota take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (941) 275-1293. We hope to hear from you.

August 01, 2023

Great service! Very professional and punctual. Loaner is new and clean and ! Happy customer here! More

by borscht_five0g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
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Aug 07, 2023 -

Mercedes-Benz of Sarasota responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

July 29, 2023

Taylor Williams brings class and efficiency to Mercedes Service. She is HIGHLY Recommended as Service Advisor. More

by Dennis11931
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor Williams
Report | Print
Jul 31, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Mercedes-Benz of Sarasota and we hope to be of service again in the future.

July 28, 2023

The people are very professional. They go out of their way to make you comfortable doing business with them. More

by ctfoote12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Williams
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Aug 01, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for taking the time to share your feedback with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 28, 2023

Absolute excellent experience at Mercedes of Sarasota. Purchased (4) new tires and alignment for my GLE 450. Dealer listened to my concerns and provided me with the best solution for my new tire purchas More

by SheriAnn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barnett
Report | Print
Aug 01, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

July 28, 2023

Randi is excellent in service. Very attentive and obviously takes her job seriously. A definite assest to Mercedes. More

by Robby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi
Report | Print
Aug 01, 2023 -

Mercedes-Benz of Sarasota responded

Hi Robby, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 26, 2023

Randi the Asst Svc Mgr was great. She explained what needed to be done and service was promptly done. More

by jfrawley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi
Report | Print
Jul 28, 2023 -

Mercedes-Benz of Sarasota responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 24, 2023

The service is right on spot, as soon as you pull in there is someone to open your car door for service. More

by doddsla1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Kneski
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Jul 27, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

July 21, 2023

On time ,polite very helpful. Solve my problem easily. Randi and her team were excellent. They are honest and very professional and attentive. More

by cherrybend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randi and her training assistant and Brendon who greeted me when I arrIced. I asked Gina question about my gps and he solved my problem immediately.
Report | Print
Jul 26, 2023 -

Mercedes-Benz of Sarasota responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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