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Mercedes-Benz of San Juan

San Juan, TX

4.5
425 Reviews

400 E Expressway 83

San Juan, TX

78589

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Showing 425 reviews

July 06, 2022

everything was good, service from Aaron del Fierro was excellent, but the labor is expensive. More

by Jorge Martinez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
Jul 07, 2022 -

Mercedes-Benz of San Juan responded

Jorge, we are thrilled to see that you were overall satisfied with the level of client care provided by Aaron! We'll be sure to pass your kind sentiments along to him. Please know that we offer competitive pricing for services and repairs comparable with the other luxury dealerships in our region and aim to provide the most comprehensive service for each vehicle we see. If there is anything else we could have done to earn that 5th star, I would love to know! Please contact me directly at Timothy.Shook@cagaustin.com and I will be happy to help. Thank you, and have a great day! :) - Timothy Shook, COO

June 28, 2022

Excellent experience with financing our 2022 GLA 250. Excellent service from our salesman and explanation on use of car features. More

by Jcgarza88
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Medina, Humberto Olvera
Jul 03, 2022 -

Mercedes-Benz of San Juan responded

Jcgarza88, thank you for the support and praise for Miguel and Humberto! They are both amazing, and we will be sure to pass your kind sentiments along to them. We appreciate you choosing us, and congratulations on your awesome new GLA 250! We really hope you love it for years to come. :) - The Team at Mercedes-Benz of San Juan

June 25, 2022

Its nice service. I love it. My B7 service was done Im wait next service Will change brake ware. Thanks More

by Neolee.esp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
Jun 27, 2022 -

Mercedes-Benz of San Juan responded

Neolee, we're delighted to see that you were satisfied with the services provided by our team! We are grateful for your support and hope you will let us know if there is anything we can do to assist in the future. Thanks a million, and have a great day! :) - The Team at Mercedes-Benz of San Juan

June 09, 2022

Despite being the only device advisor on a Saturday, David Casado made sure I was taken care of right before my ATX trip. It was with the help of Rachel who took my appointment and ensured that the part More

by Patricia Villarreal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel (Appt) and Sebastian (tech), David Casados
Jun 10, 2022 -

Mercedes-Benz of San Juan responded

Patricia, the pleasure was all ours to assist! David, Rachel, and Sebastian are all true assets to our team, so it's really nice to see this wonderful feedback for them. Thank you so much for giving us the opportunity to assist you, we hope you will let us know if anything comes up in the future! :) - The Team at Mercedes-Benz of San Juan

June 05, 2022

Mike is really attentive and helpful. I enjoy working with him and look forward to my next visit to work with him More

by Rios112809
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Santos Jr.
Jun 08, 2022 -

Mercedes-Benz of San Juan responded

We're so happy to see that you were 100% satisfied with the level of client care provided by Mike! He is a true asset to our team, and we feel so lucky to have him. Thanks for the supportive review, and have a great rest of your week! :) - The Team at Mercedes-Benz of San Juan

May 31, 2022

For the last 10+ years, Mr. Juan Hernandez has taken care of my service needs with my MB vehicles and he’s undoubtedly the absolute best! Goes above and beyond to bring you firs More

by IrisSanchez98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Hernandez
May 31, 2022 -

Mercedes-Benz of San Juan responded

Iris, thank you for supporting us throughout all these years! We agree, Juan is so awesome and we are so blessed to have him on our team. We appreciate your thoughtful words and hope you will come visit us again soon! :) - The Team at Mercedes-Benz of San Juan

May 31, 2022

Me atendió Aaron, excelente trato, claro en sus comentarios y preciso en sus cálculos de los presupuestos. More

by raul.cantu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
May 31, 2022 -

Mercedes-Benz of San Juan responded

¡Raul, gracias por dejar algunas palabras amables para Aaron! Si hay algo que necesite en el futuro, no dude en hacérnoslo saber. :) - El Equipo en Mercedes-Benz of San Juan

May 27, 2022

Excellent service from Angel, really professional and courteous, all the staff very friendly and nice. More

by R Stanton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Ortega
May 27, 2022 -

Mercedes-Benz of San Juan responded

Thank you for this wonderful review, R! Angel is so great at what he does, and we feel very lucky to have him as part of the MBSJ family. We appreciate your thoughtful feedback and we hope you will let us know if there is anything we can do to assist down the road. :) - The Team at Mercedes-Benz of San Juan

May 24, 2022

One stop shopping. Juan Hernandez was off duty the day we needed repairs. He received my text notified the service department, Joshua was able to take me home. Juan sta More

by John and Norma
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Geo Flamenco, Joshua Escamilla, Juan Hernandez
May 25, 2022 -

Mercedes-Benz of San Juan responded

John and Norma, thank you for taking a moment to leave some positive words for Juan and Joshua! We agree, they are both such great assets to our team and we will be sure to share your kind words with them. We are grateful that you came to visit us, and we hope you will be back again in the future. Have a great day! :) - The Team at Mercedes-Benz of San Juan

May 26, 2022 -

John and Norma responded

Thanks for the note. John and Norma.

May 23, 2022

Exelente servicio ! ! Siempre muy atentos , sobre todo priscilla que siempre muy amable y eficiente en ek servicio de mi veiculo. More

by Loris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Priscilla Ramos
May 23, 2022 -

Mercedes-Benz of San Juan responded

Loris, nos sentimos halagados por tus palabras de aliento y apoyo a Priscilla! Gracias por elegirnos para ser su favorito. ¡No podemos esperar a verte de nuevo en el futuro! :) - El Equipo de Mercedes-Benz of San Juan

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