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Mercedes-Benz of San Juan

San Juan, TX

Overview
Reviews
4.5
425 Reviews
Call Dealership (956) 715-8800
View Awards

400 E Expressway 83

San Juan, TX

78589

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Showing 425 reviews

August 27, 2022

Very attentive personnel. Angel kept me updated about the service status. Shuttle service was very helpful. More

by anabel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angel
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Aug 29, 2022 -

Mercedes-Benz of San Juan responded

Anabel, thank you for leaving this encouraging feedback for Angel! We're so happy to hear that he delivered a top-notch experience and that you were able to take advantage of our shuttle service; it is such a huge help! If there is anything we can assist you with in the future, please do not hesitate to give us a shout. :) - The Team at Mercedes-Benz of San Juan

August 19, 2022

The sales process was professional and quick. The signing of the paperwork took less than 15 minutes. The sales staff is very knowledgeable. Overall, a pleasant experience. More

by KB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda De La Garza, Sam Vasquez
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Aug 22, 2022 -

Mercedes-Benz of San Juan responded

It's amazing to see that you had such a great experience here, KB! The pleasure was all ours to assist you with getting a great new vehicle & we will be sure to pass your kind sentiments along to Amanda and Sam. If there is anything we can help with in the future, please do not hesitate to give us a call; we're always here for you! Thank you so much and congratulations on your super sweet new car! :) - The Team at Mercedes-Benz of San Juan

August 13, 2022

Excellent service great coffee reliable friendly first class best mb anywhere service department is envy of all other dealers More

by tomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
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Aug 13, 2022 -

tomas responded

You have arrived. Best MB dealer anywhere. Que mas quieres!

Aug 16, 2022 -

Mercedes-Benz of San Juan responded

Thank you for the friendly note, Tomas! It was our pleasure to assist you with your vehicle's servicing needs & we greatly appreciate your generous compliments. Please let us know the next time we can assist! :) - The Team at Mercedes-Benz of San Juan

August 11, 2022

After finding issues with the car I’d just purchased, I was just a little upset. I received excellent service from Mercedes of San Juan, especially from Sebastian, my customer service representative. He as More

by Goodguy_30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian…do not remember his last name
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Aug 16, 2022 -

Mercedes-Benz of San Juan responded

Goodguy_30, we are overjoyed to see that you had a seamless, stress-free, and knowledgeable service experience with Sebastian! It makes us extremely proud that he left you with such a great impression & we will be sure to relay this kind message to him. We look forward to the next time you make it our way! :) - The Team at Mercedes-Benz of San Juan

August 03, 2022

Love my local dealership. Excellent customer service every time I’ve had to stop in. Keep up the great work. More

by Rae25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro, Jaime Cantu
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Aug 16, 2022 -

Mercedes-Benz of San Juan responded

Rae25, we're happy to see that you had a really amazing experience with our team! Thanks so much for providing a stellar review for Jaime and Aaron. They are both true assets to our team and we will be sure to pass your kind sentiments along to them. We can't wait to welcome you back again in the future! Have a great day! :) - The Team at Mercedes-Benz of San Juan

August 01, 2022

Thanks for the very good service, easy transaction, and clean car delivered. * * * * * Highly recommended. a More

by gumus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Ortiz Jr.
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Aug 16, 2022 -

Mercedes-Benz of San Juan responded

Gumus, this is the kind of experience we always strive to provide! Thanks so much for giving us the opportunity to assist you in finding a great vehicle. You're part of the family, so if there is anything you need assistance with in the future, you bet we'll have your back! :) - The Team at Mercedes-Benz of San Juan

July 21, 2022

My advisor, Mike was very professional and his sincere care for customer service was evident. So happy to see him back with Mercedes Benz! Thank You Mike! More

by sylvia.casiano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Santos Jr.
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Jul 25, 2022 -

Mercedes-Benz of San Juan responded

Sylvia, it's wonderful to see that Mike left you with such an excellent impression! We will be sure to pass your kind sentiments along to him. Our team works extremely hard to deliver flawless experiences 100% of the time, so I am eager to know what we could have done better to earn that 5th star. At your convenience, please contact me directly at Timothy.Shook@cagaustin.com so I can learn more about your visit. Thank you, and I look forward to hearing from you soon! :) - Timothy Shook, COO

July 20, 2022

Everything went smooth with this service and I could get it expedited, since I drove from Brownsville. More

by Margarita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Del Fierro
Report | Print
Jul 21, 2022 -

Mercedes-Benz of San Juan responded

Margarita, we appreciate you making the trip out to see us! It was a joy being able to assist you, and we are delighted to see that you left feeling nothing less than 100% satisfied with everything. Thanks so much, and we hope you will let us know the next time we can assist! :) - The Team at Mercedes-Benz of San Juan

July 13, 2022

Had great service experience my service advisor Arron does a great job keeps me informed. More

by Rrivera
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Gonzalez
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Jul 13, 2022 -

Mercedes-Benz of San Juan responded

Rrivera, thank you for providing such high marks for Aaron and the rest of the team! We really appreciate your support, and we hope you will be back to see us again in the future. Happy cruising! :) - The Team at Mercedes-Benz of San Juan

July 09, 2022

Friendly quick service with Mike. Everyone very welcoming. No delays and allowed me to schedule appt at 5 pm after work. More

by Vianey M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Priscilla Ramos, Mike Santos Jr.
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Jul 11, 2022 -

Mercedes-Benz of San Juan responded

Vianey, it's great to know that Priscilla and Mike were successful in delivering a flawless experience to you! We really enjoyed having you here, and hope you will contact us if there is anything we can do to assist down the road. Thanks so much, and have a great day! :) - The Team at Mercedes-Benz of San Juan

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