Mercedes-Benz of San Juan

Great Service! My service needs were met quickly and efficiently! Marc advised me as soon as possible on the issues with my vehicle. I approved of the services and m My service needs were met quickly and efficiently! Marc advised me as soon as possible on the issues with my vehicle. I approved of the services and my vehicle was ready within hours! More

Best experience ever for purchasing a vehicle!! This was the best experience for me ever in purchasing a vehicle. It’s my 6th time purchasing a car and my 2nd time for owning a Mercedes. This was the best experience for me ever in purchasing a vehicle. It’s my 6th time purchasing a car and my 2nd time for owning a Mercedes. More

Mediocre service Nobody can answer questions or even look up information on your vehicle. Had to argue about warranty and tire protection and roadside service which t Nobody can answer questions or even look up information on your vehicle. Had to argue about warranty and tire protection and roadside service which took almost 4 hours to complete. Have had to pitch a fit to get a loaner vehicle without scheduling far in advance and have to demand vehicle delivery after they screwed up. Made an appointment for driveway service once and nobody showed up and no follow up phone call. Overall, very disappointing service in the 18 months since moving to the Valley. More

worst customer service and very FAKE We purchased this beautiful G wagon in the end of October 2018. I waited almost a yr for it. We were completely satisfied UNTIL Dec 24th when I receiv We purchased this beautiful G wagon in the end of October 2018. I waited almost a yr for it. We were completely satisfied UNTIL Dec 24th when I received a SOFTWARE ISSUE which left the vehicle at the dealership for about 3 wks! From the sales person to the service department, even to the GENERAL MANAGER, they gave us different reasons for the problem and they were trying to figure out how to fix it. They also said that "They were flying an engineer from Germany to fix the problem" LMAO!! They did, however, pay 1 month of the car payment, (Bravo! for trying to ease the situation on a purchase of 156k). A person who is able to purchase this kind of vehicle does not need a reimbursement of one month payment! WHAT WE NEEDED WAS A G WAGON THAT IS THE REPRESENTATION OF WHAT THIS COMPANY PROMOTES! The windshield cracked, which I let the sales person know (He did say to contact him directly for any problems with the vehicle) This took place on Nov 24, 2018 and I assumed that the windshield would be ordered promptly. TO MY SURPRISE IT WAS NOT due to it being "BACKORDERED". This is very upsetting since they do charge about 3k extra for the WINDSHIELD PROTECTION PLAN. Since then... I have gotten another crack on windshield and another crack on back window. The windshield cracks were "sealed" by a local shop which they payed for. The window, I had to pay for which cost close to $280 without the installation fee (I have no idea what the fee is). Another very upsetting situation is that I payed for the window on Feb 4, 2019 and have yet to receive it. The sales person told me it would take less than a week to get it while the service department said 7 to 10 days. I have plenty of pictures and texts to back up this HORRIBLE SERVICE which is NOT THE CUSTOMER SERVICE I WOULD EXPECT FROM MERCEDES BENZ. I advise to new buyers to ask as many questions about this new G Wagon in regards to the computer softwares, the glass quality, the protection plans... I have driven Chevrolet most of my life and DEFINITELY the quality of the glass is 100% better than that of this BEAUTIFUL CAR. Also, think about buying a G Wagon in San Antonio or at another place because I do not recommend this dealership. I will also add that the loaner they gave me when they kept the G wagon was a tiny car! nothing comparable to a G Wagon, and I will add that I received the loaner the next day or third day of them having the G Wagon. The service department nor the sales person offered the loaner ASAP. You make your judgement on that. I decided to write a brief review on this purchase now because THE DEALERSHIP IS A TOTAL DISAPPOINTMENT with CUSTOMER SERVICE and the MAIN MERCEDES BENZ office HAS YET TO RETURN MY CALL (call made out last week) WITH any reasons for the window delay, the windshield backordering status. The vehicle has a beautiful interior, exterior, the engine sounds amazing... but this kind of customer care makes me regret CHOOSING this vehicle over a PORSCHE. Next time we get a vehicle it will NOT BE FROM THIS COMPANY. More