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Mercedes-Benz of San Juan

San Juan, TX

Overview
Reviews
4.5
425 Reviews
Call Dealership (956) 715-8800
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400 E Expressway 83

San Juan, TX

78589

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Showing 425 reviews

November 08, 2024

Mike Santos is my service representative and he makes sure that my AMG GLS 63 stays in perfect condition! It is 7 years old and still looks and operates like showroom new! More

by johnlindemann.jl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Santos Jr.
Report | Print
Nov 12, 2024 -

Mercedes-Benz of San Juan responded

John, thank you for taking the time to share this friendly feedback for Mike! We appreciate you being part of our family and look forward to seeing you again next time. :) - The Team at Mercedes-Benz of San Juan

July 20, 2024

It is awesome! !! Angel does not make you wait in line they get he even gets me a coffee or drink of my choice while I sit! He is also super proactive and tells me w More

by Heather
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel Guerrero, Sam Tijerina, Joe Trevino
Report | Print
Jul 22, 2024 -

Mercedes-Benz of San Juan responded

Heather, thank you for taking a moment to let us know how we're doing! It's amazing to see that Angel and the team went above and beyond to provide a first-class experience. If there is anything we may assist with in the future, please do not hesitate to reach out! :) - The Team at Mercedes-Benz of San Juan

April 24, 2024

Worst sales experience here I have had of buying cars for 50 years. If you have an out of state trade I would forget it. More

by captainone
Recommend Dealer
No
Employees Worked With
Geo Flamenco, Isaiah Calzada
Report | Print
Apr 29, 2024 -

Mercedes-Benz of San Juan responded

Thank you for your review. We're disappointed to see this feedback, as our team put in great effort to ensure a seamless experience. We understand your interest in one of our pre-owned vehicles and your intention to trade in your current vehicle. As explained, it is standard practice for us to physically inspect trade-in vehicles before finalizing transactions. We informed you that we would need to have the vehicle brought to us to move forward, yet you declined. We'd also like to note that both of your sales consultants worked diligently to provide a professional experience, and unfortunately, they were not met with the same level of respect. We appreciate your feedback and wish you the best in finding a dealership that better suits your needs. Take care. - The Team at Mercedes-Benz of San Juan

March 17, 2024

Worst experience Response Javier H. , lying me about pulling my credit .I have preapproved a good interest with a credit union and don't was agree .Lying me i will have soft pull ,and a More

by Istvan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Javier Hinojosa
Report | Print
Mar 18, 2024 -

Mercedes-Benz of San Juan responded

Istvan, thank you for sharing your concerns with us. Providing a seamless experience to each guest is our top priority, so we are disappointed that things did not go as expected. Upon investigating this further, we can confirm that your Sales Consultant followed the standard sales process. Our records indicate no discrepancies in communication or transparency, so I'd appreciate the opportunity to learn where we went wrong. Please feel welcome to contact me directly at Jordan.Cantu@mbofsj.com. Thank you again and I look forward to your email. - Jordan Cantu, General Sales Manager

January 24, 2024

Impressive customer service! Joe Trevino, along with Modesto and Frank, went above and beyond in leading our way! We are grateful, and we look forward to their expertize in the More

by Mabe
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Trevino
Report | Print
Feb 06, 2024 -

Mercedes-Benz of San Juan responded

Mabe, thank you for sharing this raving review for Joe, Modesto, and Frank! Your support means the world to us and we wish you all the best with your new vehicle. Happy cruising! :) - The Team at Mercedes-Benz of San Juan

December 31, 2023

Service dept does poor job, always behind on work, I have to drive to San Antonio More

by Jimmy Montez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Poor service , Wendy Vazquez, Juan Hernandez, David Casados , Mike Santos Jr.
Report | Print
Jan 05, 2024 -

Mercedes-Benz of San Juan responded

Jimmy, thank you for providing this feedback. It is always our goal to exceed each client's expectations, so we're saddened to see you were not left with a better impression. We acknowledge your desire for same-day completion of the vehicle, however, some diagnostic procedures require a longer timeframe to accurately determine certain issues. According to our records, we were unable to identify any issues with the vehicle while it was at our service department and we apologize for any inconvenience with this. I understand that you have found a different dealership to address your concerns, and if there is anything I may assist with further, please do not hesitate to contact me directly at Juan.Hernandez@mbofsj.com. Thank you again and have a great rest of your day. - Juan Hernandez, Service Manager

December 29, 2023

Great experience. Very professional and welcoming. From the first contact through completion of contract was seamless. More

by k.earlene.lara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Escamilla (5 stars too!), Isaiah Calzada, Modesto Montemayor
Report | Print
Feb 06, 2024 -

Mercedes-Benz of San Juan responded

Thanks a million for providing this encouraging feedback for our team! We appreciate you supporting what we do here and hope you enjoy your new vehicle for much time to come. :) - The Team at Mercedes-Benz of San Juan

December 01, 2023

Greeted at the door, was offered a drink or snack, very polite and professional, impressed with the service More

by Alberto Martinez
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Franco, Jaime Cantu, Ricardo Gonzalez
Report | Print
Dec 15, 2023 -

Mercedes-Benz of San Juan responded

Thanks for supporting what we do here, Alberto! It's fantastic to see that our team provided an impeccable experience from start to finish. If there is anything we may assist with in the future, please do not hesitate to let us know! :) - The Team at Mercedes-Benz of San Juan

July 20, 2023

Service is always exceptional here! Mike Santos is a true professional! Great personality and courteous. My salesperson is also great. Geo Flamenco came by to say hello. He just doesn’ More

by oink7326
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Santos Jr.
Report | Print
Aug 17, 2023 -

Mercedes-Benz of San Juan responded

Thank you so much for supporting what we do here! Words cannot describe how much we appreciate this generous feedback you have provided for Mike and Geo, and we will be sure to relay this to them. We are grateful for your support and look forward to your next visit! :) - The Team at Mercedes-Benz of San Juan

June 20, 2023

Great service, great staff very attentive to my needs. Will definitely recommend, this dealership. Javier walked me through the process and made my experience worthwhile. More

by jpena_2004
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Javier Hinojosa
Report | Print
Jun 21, 2023 -

Mercedes-Benz of San Juan responded

Thanks a million for selecting us to assist with your vehicle purchasing needs! It's fantastic to see that your experience was seamless from start to finish and we will be sure to pass your kind sentiments on to Javier. Enjoy your sweet new ride and welcome to our MBSJ family! :) - The Team at Mercedes-Benz of San Juan

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