Mercedes-Benz of San Jose - Service Center

I took my 2012 CLS550 for an annual service on 1/26/22, Danny Salinas, my advisor was promptly arranged for a 10-year service plan for the vehicle. The total service lasted 4.5 hrs, and I was waiting comf Danny Salinas, my advisor was promptly arranged for a 10-year service plan for the vehicle. The total service lasted 4.5 hrs, and I was waiting comfortably in the lounge with WiFi and nice coffee drinks, the room was well sanitized per protocol. I like this place and being there for all the years. The work is done very well to keep my car running smoothly to date. Great people and superb service. More

Dealership is great. Very well located in Capital Express Way. Friendly attendants. You can completely rely on Jose. Excellent guy, very knowledgeable and extremely reliable.. They are lucky to have him ther Way. Friendly attendants. You can completely rely on Jose. Excellent guy, very knowledgeable and extremely reliable.. They are lucky to have him there More

I scheduled a service for a Friday which is apparently their most busiest day. Regardless, when I showed up the service wasn't until the following Friday on their system. The service representative that a their most busiest day. Regardless, when I showed up the service wasn't until the following Friday on their system. The service representative that attended me was professional and let me know he would do what he could. My vehicle had around 2k miles on it which was frustrating to see an engine light on. He was diligent and got my vehicles problem resolved much faster than anticipated. I will make this dealer my go-to dealer from now on. Kudos to them. More

Customer services is good, service wait time is good, clean and wash car is good clean and wash car is good More

I just want to give a big thanks to Jose Placencia-Arellano, he showed great customer service and had great communication. I explained that I purchased my vehicle at the Mercedes Benz Steven Placencia-Arellano, he showed great customer service and had great communication. I explained that I purchased my vehicle at the Mercedes Benz Stevens Creek site and had a very bad experience, they don’t talk or want to get to know the customer like they do here in San Jose. Steven Creek site only speaks or is interested when they see the money, I won’t be going there anymore. I will be recommending and sending family and friends to Mercedes Benz of San Jose. We need more employees like Jose Placencia-Arellano, keep up the great work and expect new customers!! Thank you. More

Excellent services provided by this dealership. Staff are brilliant at attending to your needs and come across very polite and professional are brilliant at attending to your needs and come across very polite and professional More

Excellent service my Jose Arrelano,very courteous ,efficient, top-of-the-line :everything taken care of in time ,JOSE Arrelano is one of the best service manager I have met in the last 30 years ,havi ,efficient, top-of-the-line :everything taken care of in time ,JOSE Arrelano is one of the best service manager I have met in the last 30 years ,having Mercedes from different dealerships .Thank you ,Jose Harmeet Sachdev More

Very helpful and get the job done fast. Excellent overall. I would recommend other to come to this location for service needs. overall. I would recommend other to come to this location for service needs. More

Scheduling an appointment for service was easy. The service was completed in timely manner. Overall pleasant experience. service was completed in timely manner. Overall pleasant experience. More

Very responsive service person; he contacted me by text and was very professional throughout the process. and was very professional throughout the process. More