Mercedes-Benz of San Jose - Service Center

Bill Beller, the Sprinter Service Mgr. , has always worked hard to solve whatever issue brought me in, whether routine service, a "code" warning, or a specific concern of mine. He is the r , has always worked hard to solve whatever issue brought me in, whether routine service, a "code" warning, or a specific concern of mine. He is the reason I drive a great distance to THIS dealership specifically. More

The service is very well, the time was promised and the service advisor is very professional. This dealer’s facility is clean and comfortable while waiting service advisor is very professional. This dealer’s facility is clean and comfortable while waiting More

The Service Team member was professional and courteous. It feels great knowing our SUV was throughly checked out. It feels great knowing our SUV was throughly checked out. More

Extremely supportive customer service. Courteous, knowledgeable, good relations with customers. Went the extra mile to keep me on my schedule, not theirs! Courteous, knowledgeable, good relations with customers. Went the extra mile to keep me on my schedule, not theirs! More

Great employees and great customer service. All my needs were taken care of during my visit. All my needs were taken care of during my visit. More

Although I've to leave a message for a Service Advisor to call me back for my service needs, (the girls answering service calls of all Dealerships were 'useless' in my case) David Truong was super-efficient call me back for my service needs, (the girls answering service calls of all Dealerships were 'useless' in my case) David Truong was super-efficient and knows his business, called me back within a day after fixing the SBC brake hydraulic system & control unit as extended warranty of my 2003 E320. This was after a terrifying 10-to-15-minute experience going 280 north while my dashboard was screaming to pull over because of COMPLETE BRAKE FAILURE. I stepped on the brake to confirm total brake failure...!!! Service Advisor David Truong called me the second time to pick up my car with 100% manufacturer warranty coverage in one day...!!! Thank you so much David. One of these days, I'll shake your hands. More

Jose is Good at Servicing & Replacing tier & Cleaning car & serving Hot chocolate Thanks for car loaning . 🙏…… & serving Hot chocolate Thanks for car loaning . 🙏…… More

I received the worst customer service here. If it were up to me I wouldn’t even give them one star! I dropped my car off for a safety recall. There was absolutely no communication. I was being If it were up to me I wouldn’t even give them one star! I dropped my car off for a safety recall. There was absolutely no communication. I was being ignored the entire time. I had to call several times to check the status of my vehicle. Each time I called I was transferred to different voicemails. Nobody seemed to know what was going on. I would definitely avoid this place! Very unprofessional! More

Jose Masangcay was my advisor. He was very courteous, professional, knowledgeable, and friendly. I do recommend Jose if you need to be service. He was very courteous, professional, knowledgeable, and friendly. I do recommend Jose if you need to be service. More

Great service provided! I purchased dent protection and brought to dealership for scratches made by who knows. Client services, Craig, was helpful and professional. He menti I purchased dent protection and brought to dealership for scratches made by who knows. Client services, Craig, was helpful and professional. He mentioned that the scratches were a bit deep but detailing team will do their best. I picked up my car a few hours later and mended scratches to almost look like new! I was completely satisfied! More