Mercedes-Benz of San Jose - Service Center

I took my 1997 SL500 in because the transmission was not shifting correctly. The dealership did some work to try to fix it, but they were not successful. Since they didn't fix the car, the Service Rep sai shifting correctly. The dealership did some work to try to fix it, but they were not successful. Since they didn't fix the car, the Service Rep said he was not going to charge me for dropping the pan, since they found nothing wrong there, which I appreciated. Total bill was over $2,900, and the transmission was worse after I got it back. They said, drive it for a while, because it would be expensive to replace it. The transmission basically died when I got it home. And, I noticed after I got home that they charged me for dropping the pan (just over $400). So, I called to politely ask about the charge, and to make an appointment to probably replace the transmission. It has been a week, and the Service Rep has not returned my call. More

The drop off for service was very efficient. They got my car done quickly and back to me clean! Anthony was great to work with. They got my car done quickly and back to me clean! Anthony was great to work with. More

I've had very good experience with the Service team. Would highly recommend this dealership. Would highly recommend this dealership. More

Very friendly and knowledgeable person. also on time service done. My SUV wash and all cleaned. also on time service done. My SUV wash and all cleaned. More

Great people and great service . Car finished at the time they promised me it will Car finished at the time they promised me it will More

We limped into the service dept. with our Sprinter, and William Beller took good care of its repair needs. We also had it checked for any other issues, including the check engine lig with our Sprinter, and William Beller took good care of its repair needs. We also had it checked for any other issues, including the check engine light that had appeared as we were noticing problems getting up the mountains. Loved the video from the tech and the very detailed discussion of all that was done. Only problem we had was finding out if the vehicle was ready to pick up. Only Bill could answer that, and Bill did not let us know. We finally drove out so we could ask the cashier if the paperwork was there. It seems the service operators should be able to check for this as it should be a straightforward answer. More

Service Advisor Daniel Salinas and the entire MBZ of SJ staff, were all very attentive. staff, were all very attentive. More

Alway a pleasant experience when I come in for service! Very prompt and communication it on point! Very prompt and communication it on point! More

I would have rated them 5 stars but late in the evening Thursday I realized I didn't have the Keyless button for the ignition. Since I was having a problem with a fault saying my keys need new batteries wh Thursday I realized I didn't have the Keyless button for the ignition. Since I was having a problem with a fault saying my keys need new batteries when they didn't, I thought they just forgot to put it back in the ignition. So I called Friday and service switch to someones voicemail which I detailed my problem. No one called me. I called Saturday and left a voicemail with my advisor. On Sunday by chance I found the button. I just thought someone should have called me Friday. Otherwise the whole service was terrific. More

You guys are the best. I was expecting far less in the way of professional service. The repair of the recall(s) and the prompt contact from David when the repairs had been I was expecting far less in the way of professional service. The repair of the recall(s) and the prompt contact from David when the repairs had been completed saved me time. The loaner car was clean and was a pleasure to drive. Thank you. More