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Mercedes-Benz of San Jose - Service Center

San Jose, CA

4.5
253 Reviews

253 Reviews of Mercedes-Benz of San Jose - Service Center

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December 15, 2022

The greeting and service explanation was cordial and thorough. Service provided in less than the estimated time More

by Jimmaggio1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Delgado
Report | Print
Dec 17, 2022 -

Mercedes-Benz of San Jose responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 14, 2022

Good Service. Frequent update. Service Advisor did his best to get a loaner car. Happy with the final outcome. More

by HS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
Dec 17, 2022 -

Mercedes-Benz of San Jose responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

December 03, 2022

Very responsive service rep Jose- he explained the process and kept me informed while I waited More

by lmckeown61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose in service
Report | Print
Dec 05, 2022 -

Mercedes-Benz of San Jose responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

November 22, 2022

Great customer service! Anthony was very friendly and knowledgeable! I would highly recommend servicing your vehicle here! More

by Lucyesquibel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Lorenzo
Report | Print
Nov 24, 2022 -

Mercedes-Benz of San Jose responded

Hello, thank you for your kind review; we are happy to pass along your comments to Anthony here at Mercedes-Benz of San Jose! We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future.

November 22, 2022

Easy scheduling, courteous technician, on time delivery, good job. This was an urgent issue and the fact that i could schedule it so quickly made a world of difference More

by bij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 24, 2022 -

Mercedes-Benz of San Jose responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

November 21, 2022

Easy to communicate with the agent. Good location and customer relations. Will go back again . More

by Paradise
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Nov 23, 2022 -

Mercedes-Benz of San Jose responded

Hello, Thank you so much for being one of our valued guests and we look forward to your next visit!

November 21, 2022

Very convenient to schedule a service appointment and the representative is super helpful and professional ! More

by kongzzz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Nov 23, 2022 -

Mercedes-Benz of San Jose responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 18, 2022

I’m glad that they help me out with my problem of my car with the time they promised 😀 thank you again. More

by agnes_rufo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Report | Print
Nov 22, 2022 -

Mercedes-Benz of San Jose responded

Hi, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.

November 15, 2022

always speedy and efficient. Love the communications on updates. Lyndon was very friendly and prompt. More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lyndon
Report | Print
Nov 18, 2022 -

Mercedes-Benz of San Jose responded

Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

November 09, 2022

Although it was for quick recall work, I went this dealership to see if it is good for my annual checkups cause it was farther from my home. I got a good impression that this dealership is very compe More

by JinfromSaratoga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Truong
Report | Print
Nov 16, 2022 -

Mercedes-Benz of San Jose responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of San Jose. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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