Mercedes-Benz of San Jose - Service Center

On July 24, 2024 , I paid them $930. 75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service. 75 for transmission service on my car. But they made a mess on my car. So I let people know. Please don’t bring the car there for service. More

I have always encountered issues with the servicing. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car. More

Needed a physical credit card to approve a loaner vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a we vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a week. Service rep was not working the Sat I was picking up, so no ride could be arranged to the dealership. Overall, was far from a hassle free experience. More

Jose and his team provide excellent customer service. Jose understand the issue and provide great advise Jose understand the issue and provide great advise More

Anthony is an awesome advisor. Knowledgeable, courteous and professional all the work was done well and on time. Knowledgeable, courteous and professional all the work was done well and on time. More

David, the service car advisor what's excellent? He was able to give me Advice on service that I Didn't know needed to be done. He was able to give me Advice on service that I Didn't know needed to be done. More

Fast check-in, quality service and vehicle returned on time as promised. Great service advisor - Bill Beller! time as promised. Great service advisor - Bill Beller! More

Lyndon Devera had been very helpful and patient in helping me solve my issues with my car. He also kept me informed of progress and helped me take care of insurance issues. helping me solve my issues with my car. He also kept me informed of progress and helped me take care of insurance issues. More

The dealer is very nice, very easy schedule an appointment. The technician is very friendly, professional and timely. appointment. The technician is very friendly, professional and timely. More

On hold for over 45 minutes now; no one has checked in with me even once. The irony is their nonstop ad bragging about their service with me even once. The irony is their nonstop ad bragging about their service More