Mercedes-Benz of San Jose

Service this time is ok, not excellent because my car had an oil hardness cable when the engine check on light was on for a day and the dealer service can’t help to give me a good repair cost $8K is too high an oil hardness cable when the engine check on light was on for a day and the dealer service can’t help to give me a good repair cost $8K is too high!! This is Mercedes quality issue, the warning sensor did not work at all. My car has a good maintenance record with this dealer service. More

They are definitely less busy than Stevens creek one and much more reliable dealership I much more reliable dealership I More

The service is outstanding. They care about me and my car. Very friendly and professional. The dealer service advisor also helped me to get my recall service and explained very They care about me and my car. Very friendly and professional. The dealer service advisor also helped me to get my recall service and explained very detail about the services that need to be done for my car. More

I received exceptional Service with David! He is quick to communicate timing and costs. I feel that I'm in the best of hands servicing my car here. He is quick to communicate timing and costs. I feel that I'm in the best of hands servicing my car here. More

This dealer kept communicating and keeping track on my services. The service department are nice and friendly services. The service department are nice and friendly More

Experienced and professional. The service advisor Bill Beller is the most knowledgeable “sprinter man” I have ever met. The service advisor Bill Beller is the most knowledgeable “sprinter man” I have ever met. More

I appreciate your personal approach to auto repair I recently received at your dealership. I experienced a level of service I’m not accustomed to. recently received at your dealership. I experienced a level of service I’m not accustomed to. More

I gave the car for my first service. The car is giving alerts in terms of air pressure which it didnt give before. The car wash was complimentary but it could have been done more better The car is giving alerts in terms of air pressure which it didnt give before. The car wash was complimentary but it could have been done more better :) It took more time than usual but the lounge was comfortable to do office work :) . Jose was more than helpful. More

Bought a 2023 GLC300 4matic from San Jose Mercedes Benz dealership. Had a great friendly 5 star experience with Kal Siddiqui. He was answering all our questions very patiently and explaining everything. Af dealership. Had a great friendly 5 star experience with Kal Siddiqui. He was answering all our questions very patiently and explaining everything. After the test drive we went ahead with the purchase along with a dent and paint protection for 1278$. We had a very positive experience till then. We chose the financing option - Patelco suggested by Sean for a 54 month term. Qaise Mojadeddi was the financial service manager and he tried to add a service warranty(7000$) without informing us. He tried to deceive us by increasing the loan term to 60 month to match the 54 month term monthly payment numbers. When we noticed, he argued that the payments were the same as discussed before. After arguing for 10 minutes he told us that he added a service warranty. He tried to make us feel dumb and insulted us for questioning and not taking the service warranty of almost 7000$ for 3 years. We felt betrayed and even questioned ourselves whether to buy a car from this dealership. My 4-star review is solely due to Kal. More

My service manager Josh was great. He gave full disclosure about what was needed, cost, and kept me updated. No surprises which I really appreciate. He gave full disclosure about what was needed, cost, and kept me updated. No surprises which I really appreciate. More