Mercedes-Benz of San Jose

Mr. Turong was very helpful and professional. Work was performed on time. I would highly recommend him to others because of his professionalism. performed on time. I would highly recommend him to others because of his professionalism. More

Summary for Feedback: "I recently had an unsettling experience with my vehicle purchase from AutoNation Mercedes Benz of Stevens Creek. Shortly after buying the vehicle, I encountered an error, which l experience with my vehicle purchase from AutoNation Mercedes Benz of Stevens Creek. Shortly after buying the vehicle, I encountered an error, which led to a series of challenges in resolving the issue. The lack of prompt communication and professional handling of the situation was disappointing. Although the situation improved after engaging with corporate, the overall experience left me unsatisfied. As a returning customer, I hope the company addresses these issues and enhances their customer service to prevent such problems in the future." More

I was able to call in and they were able to schedule me for the following day appointment. My appointment when well, my car was taken care of and returned nice and clean. for the following day appointment. My appointment when well, my car was taken care of and returned nice and clean. More

I made an appointment online, went in for a recall service , even have my car washed after. Overall satisfied with the work done. service , even have my car washed after. Overall satisfied with the work done. More

I went to the Mercedes service station last week for a regular maintenance check and to fix a few issues on my GLC 300. I was met by Joshua Degado who greeted me in a friendly and attentive manner that se regular maintenance check and to fix a few issues on my GLC 300. I was met by Joshua Degado who greeted me in a friendly and attentive manner that set the tone for an outstanding experience He demonstrated a profound knowledge of the vehicle and showed expertise in diagnosing and addressing the issues with my car. He explained the recommended repairs in a clear and comprehensive manner, making sure I understood the necessary steps to keep my Mercedes in top condition. The service and repairs were completed in a timely manner, and the quality of the work exceeded my expectations. More

Best customer service. Anthony Lorenzo is patient and gets the job done quickly and efficiently. Anthony Lorenzo is patient and gets the job done quickly and efficiently. More

After B3 service, my back door could not lock anymore. Now everyone can open the door. Now everyone can open the door. More

I bring my car for service, I experience a great Customerservice from Joshua Delgado, I identified my self with him because I am the same way with my customers Customerservice from Joshua Delgado, I identified my self with him because I am the same way with my customers More

Our service representative, Jose, is the best. He is always very helpful and explains our situations to our satifaction. He is always very helpful and explains our situations to our satifaction. More

His service department was very professional, kind and courteous when I arrived. This was my first visit for an oil change on my 2023 sprinter van Joshua did a great job and I really appreciate his person courteous when I arrived. This was my first visit for an oil change on my 2023 sprinter van Joshua did a great job and I really appreciate his personal professional demeanor. My van was ready in a very prompt time, and I was able to get back on the road and beat the traffic back to Monterey, which is about an hour drive! Thank you again. More