Mercedes-Benz of San Jose

I came here to have my rear wiper replaced. I was on time for my appointment. Someone came right away to assist. Soon after the service technician came to the lounge to talk about the service. I was on time for my appointment. Someone came right away to assist. Soon after the service technician came to the lounge to talk about the service. He was very polite and helpful. The service was done while I waited and it didn’t take any longer than he estimated. I was very pleased. More

Joseph Ngo, Lease-End Manager did an excellent job as he walked me through the process of terminating my lease. He wasn't pushy at all and really helped me explore all my options before I settled in on my d walked me through the process of terminating my lease. He wasn't pushy at all and really helped me explore all my options before I settled in on my decision. His team helped get me through the financial aspect of the transaction with no problem at all. It should be noted that Ramsin Betsarkis in the Service Department has been a champ over the past 2 years addressing each and every issue that has come up. His knowledge and professionalism are one of this dealers biggest assets. More

Great service, very quick on responding to my email inquiries and took very little time to complete transaction. The pricing was very fair also. inquiries and took very little time to complete transaction. The pricing was very fair also. More

I have a great experience at Mercedes-Benz of San Jose. Customer service Excellent. Mr. Chester did a great job helping find my car. Customer service Excellent. Mr. Chester did a great job helping find my car. More

I have nothing but good things to say about this dealership. Everyone I dealt with was honestly friendly and helpful. Especially my salesman Cizo Poot and the fincial service mgr Solmaz Asli. The pr dealership. Everyone I dealt with was honestly friendly and helpful. Especially my salesman Cizo Poot and the fincial service mgr Solmaz Asli. The price I paid for the Porsche Macan S was very fair (even a bit lower than others for the same vehicle) and they gave me a decent value on my trade in. And/but the Macan has definite problems and I brought it back in to the service center and again was treated very nicely. Being a woman in the mostly "mans" world of cars I don't always get treated with the respect I deserve. (I understand mechanics quite well.) I would definitely recommend this dealership to anyone. More

Sales agent, Joseph Ngo is my loyal and professional agent who’ve been associated with me on my journey getting my new car. He’s very thorough and listens to every concern of me, very patient yet does agent who’ve been associated with me on my journey getting my new car. He’s very thorough and listens to every concern of me, very patient yet doesn’t have control on factors which might affect the dealers service like long waits in finance. More

I have brought my Mercedes a few times for servicing and the experience was smooth. So far no hassle. Great customer service from employees. I also bought maintenance package. Decent prices the experience was smooth. So far no hassle. Great customer service from employees. I also bought maintenance package. Decent prices More

We purchased a 2014 Civic from this dealer and were happy with the initial experience. However, we've been trying to get a copy of the dealer inspection/repair sheet that was shown to us at purchase. We've h with the initial experience. However, we've been trying to get a copy of the dealer inspection/repair sheet that was shown to us at purchase. We've had a month of excuses and now complete unresponsiveness. Not happy. More

Great first experience nice staff helpful and quick ! Left my car nice and clean after my service here Left my car nice and clean after my service here More