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Mercedes-Benz of San Jose
San Jose, CA
387 Reviews
Mercedes-Benz of San Jose is the premier destination for all new and pre-owned Mercedes-Benz cars and SUVs in the Bay Area. Located in East San Jose next to Lake Cunningham, our showroom is only a few minutes from downtown. With an extensive inventory of both new and pre-owned Mercedes-Benz cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit Mercedes-Benz of San Jose in-person and find your prefect car or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 387 reviews
March 31, 2022
I had a recall on my Sprinter Van and Bill was most helpful taking care of me. I had taken the earliest appointment of the day knowing that I would be able to get my favorite morning brew from their e helpful taking care of me. I had taken the earliest appointment of the day knowing that I would be able to get my favorite morning brew from their excellent coffee machine. When the recall was completed I mentioned to Bill that I had never added DEF to the new vehicle so he took time out to show me how it was done and gave me useful do-it-yourself tips about DEF management. Keep up the great work, and the great coffee machine. More
by ken
Employees Worked With
Bill Beller, Greg James
March 24, 2022
David is a very friendly and responsible service advisor, I did not notice my car was being overfilled by my wife and causing the engine light turned on, it was not suppose to cover under the warranty but Da I did not notice my car was being overfilled by my wife and causing the engine light turned on, it was not suppose to cover under the warranty but David stand on our side and get us all covered as an exception. He also communicated well during the time for status updates as well as shared some tips for future reference. Very appreciated! More
by K
Employees Worked With
David
March 23, 2022
Overall great experience at this dealership. The finance person, Solma was also very nice, She was not pushy or overbearing and gave me a good price on the ext warranty. I have to specificall The finance person, Solma was also very nice, She was not pushy or overbearing and gave me a good price on the ext warranty. I have to specifically mention - Jesse Flores, sales person I worked with at MB of San Jose. He was awesome!! he gets 5 stars from me. I recently bought a GLC 300 from MB of San Jose, worked with Jesse Flores. He was absolutely great to work with, very nice to talk to, very helpful, follows-up but doesnt constantly call you (like some other dealerships sales folks). He made my experience buying the vehicle a great one. On the day of the purchase, I told him when I would be coming in, he made sure the vehicle was ready washed and gased up and parked upfront. Once the purchase was complete, he spent time with me going over all the features and even gave me a new USB-C cable to hook up my iphone. This was all done with a smiling face all the time. I would recommend reaching out to him if ever you're in the market for a Mercedes Benz. More
by Amar
Employees Worked With
Jesse Flores
March 19, 2022
Car in for warranty error. I was charged for diagnostic and nothing was corrected. Only reason I brought the car in was for warranty error. I've called twice for information I was charged for diagnostic and nothing was corrected. Only reason I brought the car in was for warranty error. I've called twice for information but have yet to get call back. Still waiting for part to fix car. More
by acopenhagen
Employees Worked With
Greg James
March 16, 2022
For my vehicle first service A. But the service advisor is doing more than Service A requirement by the manufacture is cost way too much. Plus after pick up the vehicle, found But the service advisor is doing more than Service A requirement by the manufacture is cost way too much. Plus after pick up the vehicle, found the used part was sitting in side the driver floor. Contact the service advisor for it. The service Advisor said used part already replaced. But not sure if the mechanic is doing their job right. More
by 2021 GLE 350
Employees Worked With
Greg James
March 14, 2022
Finding a MB dealer that really knows Sprinters and will service them is extremely difficult. This SJ MB knows Sprinters, but also does a GREAT job of servicing them. I did NOT purchase my Sprinter at SJ MB service them is extremely difficult. This SJ MB knows Sprinters, but also does a GREAT job of servicing them. I did NOT purchase my Sprinter at SJ MB, even so they treat me and my Sprinter as thought I did. Bill Beller, their Sprinter Service Manager, patiently answered a number of questions I had and showed me features that even the previous owner didn't know about. In my experience, very few dealers are as a patient, organized and professional. Everything was done on time. GREAT Experience. More
by tholtzinger
Employees Worked With
Bill Beller
