Mercedes-Benz of San Jose

My service advisor Craig made me feel so comfortable about what was going to happen with my car. He was very knowledgeable and professional. My service work was completed quickly and my car was ready fo about what was going to happen with my car. He was very knowledgeable and professional. My service work was completed quickly and my car was ready for pick up before the planned time. More

Bad overall experience. They did everything they could to avoid providing service on a warranty claim. What was an easy fix ended in them requiring me to pay $500 for a "d They did everything they could to avoid providing service on a warranty claim. What was an easy fix ended in them requiring me to pay $500 for a "diagnostic" test. They did all they could to make sure I was charged something for what should have been a warranty claim. The worst part was that the Service Manager Scott was too busy to return my voicemail or requests for a call back. ZERO customer service. I will say my service advisor Jose was excellent throughout this unpleasant experience. He did his best being stuck in the middle. More

Very nice customer service. The place is clean. Meet my expectations. My service advisor helped me with all my needs. The place is clean. Meet my expectations. My service advisor helped me with all my needs. More

From the GM to the Sprinter Service manager, this is the best customer service I have ever had at a dealership. They listen and then act. Rob, the GM, took great care to hear my issue and went out of his wa best customer service I have ever had at a dealership. They listen and then act. Rob, the GM, took great care to hear my issue and went out of his way to make things right. Corporate blinked, so the issue will likely not be resolved, but then Bill, the Sprinter Service Manager, went above and beyond to make things right. High marks for these two gents. More

The service department is top notch with the service people are veery friendly . I have had D. Salinas several times and he is very friendly and efficient in doing a very quick job. people are veery friendly . I have had D. Salinas several times and he is very friendly and efficient in doing a very quick job. More

Craig is very professional and exceeded my expectation. What I really liked about my experience with him was he provided enough time in explaining things that need to be done on my car without being pushy What I really liked about my experience with him was he provided enough time in explaining things that need to be done on my car without being pushy and he didn’t appear in a rush. More

Good customer service. The waiting room is clean and comfortable. The people are nice and friendly. The waiting room is clean and comfortable. The people are nice and friendly. More

Great experience for my purchase of a brand new GLC300. Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with the Sami is a friendly, reliable, and responsible sales consultant. The financial manager, Masi, was also very nice. It was great doing business with them! More

I took my car in for a service. Anthony was very helpful & informative as to what was needed. Anthony was very helpful & informative as to what was needed. More

I usually go to Stevens Creek Mercedes Benz, but my first experience in this Mercedes Benz has been wonderful and I am planning to go back. I went here for a service and the advisor was friendly and efficien experience in this Mercedes Benz has been wonderful and I am planning to go back. I went here for a service and the advisor was friendly and efficient when handling my car. I dropped the car at 1PM and the car was ready by 5:30. More