Mercedes-Benz of San Jose

Great experience-Anton was awesome and I love the A220! Car is so fun to drive! Car is so fun to drive! More

Finance department has no knowledge on lease buy outs and are extremely rude staff. Worst service provided at this location. are extremely rude staff. Worst service provided at this location. More

We limped into the service dept. with our Sprinter, and William Beller took good care of its repair needs. We also had it checked for any other issues, including the check engine lig with our Sprinter, and William Beller took good care of its repair needs. We also had it checked for any other issues, including the check engine light that had appeared as we were noticing problems getting up the mountains. Loved the video from the tech and the very detailed discussion of all that was done. Only problem we had was finding out if the vehicle was ready to pick up. Only Bill could answer that, and Bill did not let us know. We finally drove out so we could ask the cashier if the paperwork was there. It seems the service operators should be able to check for this as it should be a straightforward answer. More

I was served by Antonio Walker, he made the process quick and efficient, within a day I was out with the car of my choice. I am a very happy customer. Thank you Antonio and all your team mates who assisted m and efficient, within a day I was out with the car of my choice. I am a very happy customer. Thank you Antonio and all your team mates who assisted me at your dealership. More

Will come back again! ! Anthony was helpful and nicely done with the service. Can’t complain at all. Forward the next time come back there! ! Anthony was helpful and nicely done with the service. Can’t complain at all. Forward the next time come back there! More

Service Advisor Daniel Salinas and the entire MBZ of SJ staff, were all very attentive. staff, were all very attentive. More

Alway a pleasant experience when I come in for service! Very prompt and communication it on point! Very prompt and communication it on point! More

I went because there was a recall on my car and they needed to check it out. The car was finished quickly and loaner car was issued. I will say that their phone system is terrible. The auto receptionist needed to check it out. The car was finished quickly and loaner car was issued. I will say that their phone system is terrible. The auto receptionist is not good and would just hang up on me. More

I would have rated them 5 stars but late in the evening Thursday I realized I didn't have the Keyless button for the ignition. Since I was having a problem with a fault saying my keys need new batteries wh Thursday I realized I didn't have the Keyless button for the ignition. Since I was having a problem with a fault saying my keys need new batteries when they didn't, I thought they just forgot to put it back in the ignition. So I called Friday and service switch to someones voicemail which I detailed my problem. No one called me. I called Saturday and left a voicemail with my advisor. On Sunday by chance I found the button. I just thought someone should have called me Friday. Otherwise the whole service was terrific. More

You guys are the best. I was expecting far less in the way of professional service. The repair of the recall(s) and the prompt contact from David when the repairs had been I was expecting far less in the way of professional service. The repair of the recall(s) and the prompt contact from David when the repairs had been completed saved me time. The loaner car was clean and was a pleasure to drive. Thank you. More