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Mercedes-Benz of San Jose
San Jose, CA
391 Reviews
Mercedes-Benz of San Jose is the premier destination for all new and pre-owned Mercedes-Benz cars and SUVs in the Bay Area. Located in East San Jose next to Lake Cunningham, our showroom is only a few minutes from downtown. With an extensive inventory of both new and pre-owned Mercedes-Benz cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit Mercedes-Benz of San Jose in-person and find your prefect car or SUV today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 391 reviews
January 25, 2023
The price of service is okay. My service advisor explains things well. However, when I entered, everything from my glovebox is on the chair, and floor. I couldn't find my registra My service advisor explains things well. However, when I entered, everything from my glovebox is on the chair, and floor. I couldn't find my registration card. It was a mess inside the car. Can anyone explain to me what was going on???!!! More
by vxue
Employees Worked With
David
January 20, 2023
I am very happy with the service I receive by everyone there, and especially from my advisor, Christopher. They are thorough, fast and polite, and I highly recommend them. there, and especially from my advisor, Christopher. They are thorough, fast and polite, and I highly recommend them. More
by Happy Driver
Employees Worked With
Christopher Hitchcock
January 19, 2023
I have 2016 sprinter Van 3500 with milage about 24k. This is second time that I got the service bill higher (almost double) than what I was given estimation. Mercedes and its dealers have declared guara This is second time that I got the service bill higher (almost double) than what I was given estimation. Mercedes and its dealers have declared guarantee on their website "Upfront Service Pricing" (seehttps://www.mbsanjose.com/service/schedule/appointment.htm) The estimate given for $389.95 for wheel alignment and $ 74.10 for wiper change but I got final invoice for $429.95 for wheel alignment and $ 132.10 for wiper. So total invoice of $ 562.05 I paid $367.24 due to the service Manager William gave $50 discount and I used Merc company coupon for $150. I paid about $1950 for the A service. I was also told that my warranty expired and I should be ready for changing filter, timing belt and other parts. It looks scary to go to the same dealer again. Hoping next time having better experience. More
by eximtrade
Employees Worked With
William Beller
January 12, 2023
Facility is clean. Advisor is promptly taking care of the appointment and issues. I did not get a loan car at the time of service and I had to pay out of my pocket for Advisor is promptly taking care of the appointment and issues. I did not get a loan car at the time of service and I had to pay out of my pocket for 5 days which is not right. Normally I got the loan car and I think this is the reason I come back to this dealer. More
by dnguyendon
Employees Worked With
Joshua
January 11, 2023
I’m very happy with this dealership. They were quick on providing me with an estimate, and the service was amazing regarding filling up and checking every detail to make sure that the ve They were quick on providing me with an estimate, and the service was amazing regarding filling up and checking every detail to make sure that the vehicle ran excellent before going on services calls.I definitely will return to do all my work at this dealership. More
by Robert
Employees Worked With
Joshua
January 10, 2023
It’s the great dealer ship. They have followed up what we needed they also provided us the exactly the car that we are looking for. They have followed up what we needed they also provided us the exactly the car that we are looking for. More
by lamournail41521
Employees Worked With
Vinnie (Vinh) Do
