Mercedes-Benz of San Jose

They were able to fit me in at the last minute for which I was grateful for. I understood that it wouldn't be fixed over night, but was hopeful that it would be worked on within the week. My husband would b I was grateful for. I understood that it wouldn't be fixed over night, but was hopeful that it would be worked on within the week. My husband would be out of town for the week so the goal was to get it fixed before he came back from his business trip. I dropped it off and expected a call/update by the 2 or 3 day. When I didn't hear anything by the end of the 3rd day I called and was directed to leave a message. They were in the office, but away from the desk. I left my number as well as my email asking for an update when time permitted. I called again on the 4th day, 5th day, and 7th day leaving messages with my number and email since my calls kept going to voicemail since they were in but out of the office. Communication, verbal/non verbal, has such a large impact, good and bad. My car was at the dealership for 10 days before I got a call back. There were apologies and then an update about what was being done to trouble shoot what needed to be fixed. They called with each update on what needed to be done to which I agreed with the findings and encouraged it to be fixed. The car was dropped off on the 13th and we picked it up on the 30th. We understand parts need to be ordered, people get sick, life happens. Communication finishes the story correctly rather then us making up the story incorrectly in our minds. Thank you to everyone for making our car road worthy and especially safe. More

We arrived to drop off our sprinter van for a recall and was sent to the waiting room. Once the service writer finally came to us, he informed us that everything that we were there for was going to get done was sent to the waiting room. Once the service writer finally came to us, he informed us that everything that we were there for was going to get done. I mentioned that there was another issue that I want them to look at while the vehicle was there and he said that oh that is covered under another recall and they can complete that as well. He sent us on our way (we done two cars here so didn't need a loaner) but didn't show us any work order and there was nothing so sign so we left not knowing what exactly was getting done or what everything was going to cost. We dropped off the van at 9:20am and he started that everything should be done later on the same day and that we could pick up the van from the sales department up until 8pm since service will be closed. Since it was going to be a late pickup, we decided to pickup the van the following day. When we called to make sure that the van was done, he started that they had issues with their computer programmer and will get back to us (no communication on this so lucky we called first). Friday we had other appointments so couldn't come to pick up the van until Saturday. On Saturday we had a friend give us a ride to the dealer because we live about 30 miles away. On the way there we called just to make sure that everything was done and the service writer said that the service department is closed now and sales department will not be able to get the locked keys and that we will have to come back Monday. The experience with this dealership has been so unprofessional. Was kept in the dark from the minute we arrived. Would never return to do business here again. More

Awesome people! They really know how to get it done! I’ll be buying from them again! They really know how to get it done! I’ll be buying from them again! More

Jose was great to work with and my B service and 2 minor recall issues were completed as scheduled. I had also scraped one of my wheel rims, and that was repaired at the same appointment. recall issues were completed as scheduled. I had also scraped one of my wheel rims, and that was repaired at the same appointment. More

Friendly and relaxed atmosphere in the clean and bright waiting area - great support and service ! Thank you! We always feel our money is well spent. waiting area - great support and service ! Thank you! We always feel our money is well spent. More

Bill and team do a great job with Sprinter Van service. Not easy to find dealers willing to manage this business but they have made it a point of emphasis. Not easy to find dealers willing to manage this business but they have made it a point of emphasis. More

Dealership is good to work with and completed the work in the specified date and time. the specified date and time. More

Thank for the excellent services from Anthony Lorenzo- he provided very detail’s what covers what does not. provided very detail’s what covers what does not. More

Thank you for addressing the recall on my car. Your prompt action prevented any potential safety issues. I appreciate your commitment to ensuring the safety of your customers. Your attention to Your prompt action prevented any potential safety issues. I appreciate your commitment to ensuring the safety of your customers. Your attention to detail is commendable. I am grateful for your professionalism and expertise. Thanks for taking care of the issue so quickly. Your thoroughness and efficiency are impressive. You made the process easy and stress-free for me. Your dedication to quality service is admirable. You exceeded my expectations in handling the recall. Your communication throughout the process was excellent. Thanks for providing me with a safe and reliable car. I feel confident driving my car again, thanks to you. You demonstrated great care and concern for my safety. Your service has earned my trust and loyalty. More

The dealership continues to be my go to place for purchasing and service on Benz. The selection is great. purchasing and service on Benz. The selection is great. More