Mercedes-Benz of San Jose

Great sales person and Great manager all the staff is good it was great experience with These dealerships looking forward to do more business with them keep it up good it was great experience with These dealerships looking forward to do more business with them keep it up More

I was extremely pleased with the service provided in my on my car. Thank you! on my car. Thank you! More

every body was frm sales managemen to service advisors was absolutely great. thank you very much. was absolutely great. thank you very much. More

Some of the best customer service I have ever received. The sales staff and the financial team accommodated me and some of the issues I got while getting insurance. Overall I would definitely recommend and The sales staff and the financial team accommodated me and some of the issues I got while getting insurance. Overall I would definitely recommend and will be returning when I’m ready to upgrade my vehicle. More

David was beyond amazing! Thank you for everything! Everything was extremely smooth thanks to you! Thank you for everything! Everything was extremely smooth thanks to you! More

The work and service were outstanding. Thank you for the time and attention which was spent on my vehicle. Jose is very professional and knowledgeable. Thank you! Thank you for the time and attention which was spent on my vehicle. Jose is very professional and knowledgeable. Thank you! More

The issue was fixed correctly and in a timely manner. The waiting room is pleasant. Communication for shuttle service can be improved, it left more than 30 minutes after the designated departure time wit The waiting room is pleasant. Communication for shuttle service can be improved, it left more than 30 minutes after the designated departure time without any notification. I would have missed it if I didn’t ask around. More

Dealership posts photos of available cars. Call to see if car is available. Go down to dealership. Sales associates indicates car is on hold/sold. Followed up later for the car as it was s Call to see if car is available. Go down to dealership. Sales associates indicates car is on hold/sold. Followed up later for the car as it was still posted for sale. Online sales indicated car sold. Mentioned another car available. Came by to the dealership next day. Per sales associates the Dealership Assistant Mgr. is holding the initial car interested in for a family member nephew. Fast forward: Outside of Stephanie & front desk. Staff/cleaning crew sits in lobby and watches the game. Brought in car for additional service after purchase. Service area staff (from a couple of departments) mouths terrible language. I asked staff to have General Mgr. call. NO GM calling. More

Great service,my guy Jose A is trustworthy he is my go to and he always do extra mile all the time! and he always do extra mile all the time! More

They were able to fit me in at the last minute for which I was grateful for. I understood that it wouldn't be fixed over night, but was hopeful that it would be worked on within the week. My husband would b I was grateful for. I understood that it wouldn't be fixed over night, but was hopeful that it would be worked on within the week. My husband would be out of town for the week so the goal was to get it fixed before he came back from his business trip. I dropped it off and expected a call/update by the 2 or 3 day. When I didn't hear anything by the end of the 3rd day I called and was directed to leave a message. They were in the office, but away from the desk. I left my number as well as my email asking for an update when time permitted. I called again on the 4th day, 5th day, and 7th day leaving messages with my number and email since my calls kept going to voicemail since they were in but out of the office. Communication, verbal/non verbal, has such a large impact, good and bad. My car was at the dealership for 10 days before I got a call back. There were apologies and then an update about what was being done to trouble shoot what needed to be fixed. They called with each update on what needed to be done to which I agreed with the findings and encouraged it to be fixed. The car was dropped off on the 13th and we picked it up on the 30th. We understand parts need to be ordered, people get sick, life happens. Communication finishes the story correctly rather then us making up the story incorrectly in our minds. Thank you to everyone for making our car road worthy and especially safe. More