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Mercedes-Benz of San Jose

San Jose, CA

4.5
388 Reviews
Mercedes-Benz of San Jose is the premier destination for all new and pre-owned Mercedes-Benz cars and SUVs in the Bay Area. Located in East San Jose next to Lake Cunningham, our showroom is only a few minutes from downtown. With an extensive inventory of both new and pre-owned Mercedes-Benz cars and SUVs for sale, and a large selection of other premium pre-owned vehicles for sale, we are sure to have the perfect vehicle for you! Check out our website or visit Mercedes-Benz of San Jose in-person and find your prefect car or SUV today!
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3000 Capitol Expy.

San Jose, CA

95148

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Showing 388 reviews

May 17, 2023

Very helpful and they keep you well informed on all issues. I rate them top notch. More

by James Morrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill sprinter service manager
May 19, 2023 -

Mercedes-Benz of San Jose responded

Hello James, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!

May 16, 2023

I had great experience at the service center! Will recommend it to others as well. More

by Jisun - MB
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Truong
May 18, 2023 -

Mercedes-Benz of San Jose responded

Hello, thank you for your kind words! We're happy we could help. We appreciate your recommendation of Mercedes-Benz of San Jose and we hope to be of service again in the future. Take care!

May 15, 2023

The repairs were expedited so they could be completed the same day as I dropped the vehicle off. The service advisor, Joshua, was exceptional. He kept me updated during what turned out to be a long. The repa More

by ransom-05-seaway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua O.
May 17, 2023 -

Mercedes-Benz of San Jose responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 14, 2023

I am a big fan of MBSJ service! I recently came in to have by E350 Blutec updated to the latest Diesel smog requirements. They went out of their way to accomodate my busy schedule More

by jay.titus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
May 17, 2023 -

Mercedes-Benz of San Jose responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 13, 2023

Worst Mercedes dealership I have ever gone to. I tried to ask to see an S Class and they said there were no salesman available, even though I saw 3 standing around drinking coffee near me. I had More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All employees there are horrible
May 17, 2023 -

Mercedes-Benz of San Jose responded

Hi Ken, we appreciate you taking the time to respond. The staff at Mercedes-Benz of San Jose take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 214-3009 -- we hope to hear from you soon.

May 11, 2023

Daniel Salinas was great ! He explained the service campaign and got the job done and called me when my car was ready for pick up. More

by raiderfernando
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Salinas
May 15, 2023 -

Mercedes-Benz of San Jose responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 08, 2023

Working with the dealers was a smooth process and they answered all my questions thoroughly. More

by spence
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Solis Tapia
May 10, 2023 -

Mercedes-Benz of San Jose responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

May 02, 2023

They were help full, and nice. Took a little long but they got everything done and I was able to take a car home. More

by Vazquezkimberly04
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not sure
May 05, 2023 -

Mercedes-Benz of San Jose responded

Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

May 01, 2023

I purchased my used car less than 2 months ago and dropped off my car for a service appointment to have my sunroof shade repaired. I was under the impression that it was under warranty, however I was More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joshua Delgado
May 04, 2023 -

Mercedes-Benz of San Jose responded

Hi John, we regret to hear that your experience with us was not a more positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (408) 214-3009 at your earliest convenience to discuss how we can turn your experience into a positive one. Take care!

May 01, 2023

Mercedes-benz of san jose has great service advisers to help you out, the one i would recommend is service adviser Jose Arellano. More

by a.munoz57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Arellano
May 04, 2023 -

Mercedes-Benz of San Jose responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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