
Mercedes-Benz of San Jose
San Jose, CA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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The sales team here is super unprofessional. None of them really seem to know what they're doing. I was scheduled to test drive a used car, but they contacted me last minute to say that I wouldn None of them really seem to know what they're doing. I was scheduled to test drive a used car, but they contacted me last minute to say that I wouldn't be able to since it was being worked on at the time of my appointment. I went anyway to just look at it without the test drive since I really needed a car, and the process went anything but smoothly. At the end of 3+ hours of waiting and providing the wrong fax number to my bank, I went home empty handed and the call I was supposed to receive in the next few days never came. Avoid these people if you can. More
Provided excellent service from day one. Excellent experience from sales person to financing. Service after purchase was beyond expectation. Excellent experience from sales person to financing. Service after purchase was beyond expectation. More
I had recall service and fixed appointment for 7:40 AM. I reach dealership at 7:35AM and am told the associate assigned to me comes around 8 AM to 8:15 AM (really ?). I decided to drop off the car by fill I reach dealership at 7:35AM and am told the associate assigned to me comes around 8 AM to 8:15 AM (really ?). I decided to drop off the car by filling a form. I asked for shuttle for ride back to home, I am told that service starts after 10 AM. Around 8:30 AM I get call if I would like to wash, vacuum car and it is $1 (token money). Around 4:15 PM , I get call my car is ready. I reach dealership , it takes another 30-35 minutes to get the car . I asked the person what it took so long and his reply was in line for washing (why the heck you call me and tell me it is ready). When I took the delivery of the car, it was washed from outside but no vacuum . The whole experience was pretty bad. More
As always, the service provided to me was no less than excellent. From the day I called to set up an appointment to when my car was pulled up after the completion of the service. I am pleased to be assi excellent. From the day I called to set up an appointment to when my car was pulled up after the completion of the service. I am pleased to be assisted by Anthony in my past service appointments. He's friendly, courteous and helpful. He arranged for my shuttle ride home, had the car washed and notified me when it was ready for pickup. An outstanding crew of the Service Department! More