Mercedes-Benz of San Jose

I give this dealership’s service department a five star rating. The dealership specializes in sprinter van service. The service advisor Bill Beller is very experienced and professional. rating. The dealership specializes in sprinter van service. The service advisor Bill Beller is very experienced and professional. More

Clean and Excellent facility and the service flow is Good, service adviser, Lyndon is excellent Good, service adviser, Lyndon is excellent More

Dealership was excellent in service and had answers to all my questions and concerns I had. all my questions and concerns I had. More

Very Bad. I just bought a 2014 Mercedes Sprinter 2500 & the seller only had 1 key. I always have spare key for all my vehicles &the parts rep said I can't get I just bought a 2014 Mercedes Sprinter 2500 & the seller only had 1 key. I always have spare key for all my vehicles &the parts rep said I can't get another key unless I lose mine & would have to be towed to dealer to get new Key & would be very expensive & My business would stop production? This is absolutely ridiculous that I can't have a spare key, what kind of technology is this? Suppose to be better not worse. My older Mercedes 2000 ML300 had the old style key like my 2014 & I had a spare key for that? Why would it be different now?? More

Shawn came highly recommended from one of our friends who has purchased vehicles from Mercedes Benz of San Jose. We couldn’t be happier with our G class! Our next one in the list is the AMG e performance. has purchased vehicles from Mercedes Benz of San Jose. We couldn’t be happier with our G class! Our next one in the list is the AMG e performance. More

Vehicle has a recall. We went to MB of San Jose. Service Advisor Lyndon Devera provided excellent service. Thank you Lyndon! We went to MB of San Jose. Service Advisor Lyndon Devera provided excellent service. Thank you Lyndon! More

I was traveling and my sprinter needed service, this dealership was able to squeeze an appointment and saved my day. Joshua was attentive and professional, excellent customer service! dealership was able to squeeze an appointment and saved my day. Joshua was attentive and professional, excellent customer service! More

Service writer Joshua was outstanding. He went above and beyond make sure our car was done within my schedule . He communicated every step of the way. He was top notch! He went above and beyond make sure our car was done within my schedule . He communicated every step of the way. He was top notch! More

The sales team here is super unprofessional. None of them really seem to know what they're doing. I was scheduled to test drive a used car, but they contacted me last minute to say that I wouldn None of them really seem to know what they're doing. I was scheduled to test drive a used car, but they contacted me last minute to say that I wouldn't be able to since it was being worked on at the time of my appointment. I went anyway to just look at it without the test drive since I really needed a car, and the process went anything but smoothly. At the end of 3+ hours of waiting and providing the wrong fax number to my bank, I went home empty handed and the call I was supposed to receive in the next few days never came. Avoid these people if you can. More

David is the best service advisor! He makes the process seamless to check in and also check out when the car is ready.. He makes the process seamless to check in and also check out when the car is ready.. More