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Mercedes-Benz of San Diego

San Diego, CA

4.9
591 Reviews

4750 Kearny Mesa Rd

San Diego, CA

92111

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Showing 591 reviews

June 08, 2021

this service center is awesome! they are very professional.i feel important when I walk in this place.maybe thell let me hang out in the lobby and watch TV all morning. More

by dav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
35 year old slim latino sprinter machanic short black hair, Sean Weaver
Jun 09, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are pleased that our team were professional and made you feel important during your recent visit. Thank you for choosing Mercedes-Benz of San Diego and we look forward to working with you in the future.

June 06, 2021

Everything taken care of as scheduled in a timely manner with great customer service.. Alex was great to work with! All of my service was done and timely manner. More

by Aigasamoa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Sean Weaver
Jun 08, 2021 -

Mercedes-Benz of San Diego responded

Thank you for the positive feedback! We are happy to know that you had a good experience with our Service Team at Mercedes-Benz of San Diego, and we hope that you will continue to choose us as your dealership!

June 03, 2021

Ross Benson is awesome. He is very attentive and I trust him to help me make the right decision. He is very efficient and keeps me appraised of what is going on. More

by robinrodger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My person is Ross Benson and he is awesome!! Always takes good care and makes good decisions.
Jun 03, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are so pleased that Ross is professional and attentive and provides you a pleasant experience. We look forward to assisting you again for any of your automotive needs. Thank you for choosing Mercedes-Benz of San Diego.

June 02, 2021

Super friendly and knowledgeable! No hassle buying and signing. Honestly the best car buying experience I’ve had. Every single employee was friendly and willing to help with any questions I may have had. More

by Kclouse76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 02, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. We are so pleased that you had such a pleasant and welcoming experience with our team here at Mercedes-Benz of San Diego. We hope you enjoy your new purchase and we look forward to your next visit for any of your future automotive needs.

May 31, 2021

Luke Morgan is great , hope your hand feels better soon, friendly knowledgeable service advisor and great overall experience , clean fast on time nit crowded service area More

by ronoskoui
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Morgan
May 31, 2021 -

Mercedes-Benz of San Diego responded

That's wonderful to see! We are so happy to learn that Luke's knowledgeable and personable service made a positive impression on you. If there is anything else that Mercedes-Benz of San Diego can do for you, don't hesitate to let us know.

May 31, 2021

The wait was longer than 20mins with an appointment, hard to get a hold of or personally speak to my advisor, and getting charged something I’m not aware of but getting it refunded and waiting for the refund More

by fmani69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jun 01, 2021 -

Mercedes-Benz of San Diego responded

Hello, Your feedback is important to us and I would like to speak with you to learn more about what had happened during your recent service experience. Will you please contact me at YWong@penskeautomotive.com when you are available? Thank you. Best, Yee Wong Mercedes-Benz of San Diego Management Team YWong@penskeautomotive.com

May 27, 2021

SD Mercedes made my service and recall appointment quite easy. They had me in and out in 15 minutes with complementary use of a loaner car. More

by larrywaters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Morgan
May 27, 2021 -

Mercedes-Benz of San Diego responded

Hi Larry, Thank you for your positive review. We strive to ensure that we can assist our customers in a timely manner, therefore we are pleased to hear about your recent experience. Thank you for choosing Mercedes-Benz of San Diego and we look forward to your next visit.

May 26, 2021

Fast and great service also very friendly and very helpful very knowledgeable a very pleasant experience all around also like to thank Mustagh for his help More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
May 26, 2021 -

Mercedes-Benz of San Diego responded

Robert, thank you for the positive feedback! We are happy to know that our team was helpful, especially Mustagh. We value your business at Mercedes-Benz of San Diego!

May 25, 2021

Mike Romano is always helpful and friendly. Their processes are also efficient. Only negative is the length of time it took to complete my service, recall and full detail. They had my car for almost More

by cbeall858
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Romano
May 25, 2021 -

Mercedes-Benz of San Diego responded

Hi there, Thank you for your positive review. It pleases us to hear that Mike was helpful, friendly and efficient. We appreciate your feedback about the timing of of your service. At Mercedes-Benz of San Diego we hope to see you again.

May 24, 2021

Joshua Bailey, Service Consultant is always quick to help and keeps you informed of progress. Weather it's a simple task like fixing a dented rim from a pothole, or something wrong with my engine and he need More

by Brycesoto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Bailey
May 24, 2021 -

Mercedes-Benz of San Diego responded

Hi Bryce, thanks for the positive review! We can't tell you how nice it feels to hear that Joshua went above and beyond to make sure your experience was a memorable one. We look forward to hearing from you again, and please contact us if you ever need anything regarding your vehicle!

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