Mercedes-Benz of San Diego

Ross Benson has been my Service Advisor for many years. My 2000 CLK 320 is now almost 22 years old. My life has changed a great deal since my last service due to some health issues. I made Ross aware of th My 2000 CLK 320 is now almost 22 years old. My life has changed a great deal since my last service due to some health issues. I made Ross aware of the issues and he was very helpful in getting my car in and serviced while protecting my health status, I am so happy to have Ross's help whenever I come in for service but now I really need his understanding and sensitive ear as well. Gordon was the mechanic who worked on my car and everything was done so well and so professionally. Thank you! More

Friendly staff when I came in for service. Very knowledgeable when asking questions about my vehicle. knowledgeable when asking questions about my vehicle. More

Colette Conners was very helpful and efficient, keys ordered were activated and we were updated on how work was progressing. Service was great! ordered were activated and we were updated on how work was progressing. Service was great! More

Ross Benson is a credit to the dealership you need 15 more people like him to win people over more people like him to win people over More

Greeting staff is nice upon arrival. Service Advisor is personable & professional problem solver. Quality customer care by providing alternative picking up/drop off. personable & professional problem solver. Quality customer care by providing alternative picking up/drop off. More

Easy to communicate with,Knowledgeable ,Polite Easy to communicate with, Knowledgeable , Polite individuals Fair waiting time Have comfortable waiting lounge Good service Easy to communicate with, Knowledgeable , Polite individuals Fair waiting time Have comfortable waiting lounge Good service More

Collette in service was extremely helpful providing information and expertise about operation of vehicle and availability of parts as well as other services information and expertise about operation of vehicle and availability of parts as well as other services More

The repairs clerk was impeccable. I just picked up a 1995 E320 Cabriolet after a 18yr search and decided to head in to order a few extra keys. She was so willing to help and offered to assist me rather 1995 E320 Cabriolet after a 18yr search and decided to head in to order a few extra keys. She was so willing to help and offered to assist me rather than having me sent to the other parts desk. She was able to locate a few cosmetic parts to make my vehicle brand new again and also took notes on a few others that didn't have appropriate labeling. Anyway, I now plan to come back for my other classic of a 1966 250SE as well. Clerks name is Kim Lomaseng if anyone ever has a need as well. Much appreciate your help Kim! Warmest regards, Luke Kensen, house333 More

Coming to Mercedes was the best decision, I went to every car lot in San Diego even in El Cajon. Which I don’t recommend anyone doing. There service is horrible the customer service is horrible. But when I w car lot in San Diego even in El Cajon. Which I don’t recommend anyone doing. There service is horrible the customer service is horrible. But when I went back to speak to Tim at Mercedes in San Diego the second time I knew this is where I wanted to get my car at. Everyone is friendly at Mercedes in San Diego, they make you feel welcome and not like they just wanna take your money and you can actually take your time without being pressured. But Tim was definitely the best in the building so I thank you for helping me with my first car. More

Kari Law was professional, honest and straightforward and was quick to respond to any of our questions. was quick to respond to any of our questions. More