Mercedes-Benz of San Diego

Very easy, courteous on time and transparent a pleasure to deal with thank you very much to deal with thank you very much More

The service I received at Mercedes-Benz of San Diego was first class all the way. From the placing of my special order all the way through to delivery, I was impressed with the level of expertise and qualit first class all the way. From the placing of my special order all the way through to delivery, I was impressed with the level of expertise and quality of communication. More

I have worked with Frank D. for many years for my car leases. Frank is well aware of my preferences in a car and has helped me repeatedly to select the right car for me. I am sa for many years for my car leases. Frank is well aware of my preferences in a car and has helped me repeatedly to select the right car for me. I am satisfied with my latest lease. Thank you. More

Ryan Zatt is knowledgeable and made himself available to meet our needs. He exceeded expectations. meet our needs. He exceeded expectations. More

Ryan is in sales is absolutely wonderful, professional. Alex un service is also courteous professional person. Alex un service is also courteous professional person. More

Our sales representative Nicolete was amazing and her co-worker Kari also. They worked together to get locate the car we wanted and had it sent to San Diego. It came sooner than we expected. Nicolette sp co-worker Kari also. They worked together to get locate the car we wanted and had it sent to San Diego. It came sooner than we expected. Nicolette spent an amazing amount of time with me going through the car and showing me all the options it had. She’s reached out to make sure my questions have been answered. Very happy with the customer service. I would recommend Nicolette to anyone looking for a Mercedes. More

As a customer who has been with Mercedes-Benz San Diego for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that reading negative reviews about this dealership is disappointing. Many of these customers have yet to experience purchasing or receiving services from the Mercedes-Benz dealership in Escondido. Frankly, comparing Mercedes-Benz San Diego to the Escondido dealership is fundamentally wrong. You may not believe it, but the sales department and even the service advisors at Mercedes-Benz Escondido are often unfamiliar with the latest features and technologies of Mercedes vehicles. Customers often have to explain these features to them and introduce them to the innovations. (Are they really trained? I highly doubt it.) That being said, I wouldn’t claim that Mercedes-Benz San Diego offers exceptional service, but at least they still strive to ensure customer satisfaction. While it’s true that Mercedes-Benz service quality has declined significantly since the COVID-19 pandemic, this dealership is still making an effort to provide decent service, though it falls short of excellence. There are many reasons for this decline in service quality. However, economic inflation, cost-cutting measures, hiring young and inexperienced engineers (at lower salaries), and employing cheaper labor have all played a significant role in reducing the overall quality of service. More

Great experience from start to finish. Ryan was incredibly helpful in finding our new car, getting set up with all the new technology, and getting a great value for our trade-in. Ryan was incredibly helpful in finding our new car, getting set up with all the new technology, and getting a great value for our trade-in. More

Excellent service by your sell’s agent ,Nicolae Mclntosh who was extremely helpful and goes out of his way to help me understand and feel comfortable about buying Mercedes EV car ! who was extremely helpful and goes out of his way to help me understand and feel comfortable about buying Mercedes EV car ! More

Professionalism as soon as you walk in; whether it’s to shop for a car or come in for a service. The staff are always attentive, and ready to answer questions or help with any problem. I am a return custom shop for a car or come in for a service. The staff are always attentive, and ready to answer questions or help with any problem. I am a return customer, I bought two cars, and felt I had a good deal both times. More