Mercedes-Benz of San Diego

Our sales representative Nicolete was amazing and her co-worker Kari also. They worked together to get locate the car we wanted and had it sent to San Diego. It came sooner than we expected. Nicolette sp co-worker Kari also. They worked together to get locate the car we wanted and had it sent to San Diego. It came sooner than we expected. Nicolette spent an amazing amount of time with me going through the car and showing me all the options it had. She’s reached out to make sure my questions have been answered. Very happy with the customer service. I would recommend Nicolette to anyone looking for a Mercedes. More

As a customer who has been with Mercedes-Benz San Diego for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that for about 13 years, and as part of a family that has been driving Mercedes for nearly 90 years (my grandfather, father, and myself), I must say that reading negative reviews about this dealership is disappointing. Many of these customers have yet to experience purchasing or receiving services from the Mercedes-Benz dealership in Escondido. Frankly, comparing Mercedes-Benz San Diego to the Escondido dealership is fundamentally wrong. You may not believe it, but the sales department and even the service advisors at Mercedes-Benz Escondido are often unfamiliar with the latest features and technologies of Mercedes vehicles. Customers often have to explain these features to them and introduce them to the innovations. (Are they really trained? I highly doubt it.) That being said, I wouldn’t claim that Mercedes-Benz San Diego offers exceptional service, but at least they still strive to ensure customer satisfaction. While it’s true that Mercedes-Benz service quality has declined significantly since the COVID-19 pandemic, this dealership is still making an effort to provide decent service, though it falls short of excellence. There are many reasons for this decline in service quality. However, economic inflation, cost-cutting measures, hiring young and inexperienced engineers (at lower salaries), and employing cheaper labor have all played a significant role in reducing the overall quality of service. More

Great experience from start to finish. Ryan was incredibly helpful in finding our new car, getting set up with all the new technology, and getting a great value for our trade-in. Ryan was incredibly helpful in finding our new car, getting set up with all the new technology, and getting a great value for our trade-in. More

Excellent service by your sell’s agent ,Nicolae Mclntosh who was extremely helpful and goes out of his way to help me understand and feel comfortable about buying Mercedes EV car ! who was extremely helpful and goes out of his way to help me understand and feel comfortable about buying Mercedes EV car ! More

Professionalism as soon as you walk in; whether it’s to shop for a car or come in for a service. The staff are always attentive, and ready to answer questions or help with any problem. I am a return custom shop for a car or come in for a service. The staff are always attentive, and ready to answer questions or help with any problem. I am a return customer, I bought two cars, and felt I had a good deal both times. More

Jeff and Frankie are phenomenal! !! I never felt pushy at all. They were very friendly and followed up with everything I needed. !! I never felt pushy at all. They were very friendly and followed up with everything I needed. More

Case is a very professional and kind Person to work with. I. Appreciate the time he took to show me some of the features on the car. To the twenty twenty three mercedes c three hundred I. Appreciate the time he took to show me some of the features on the car. To the twenty twenty three mercedes c three hundred More

Excellent service, good customers service, I had Ryan closing my deals with best offers, thank you closing my deals with best offers, thank you More

We had a great experience with SDMB. I would highly recommend them to anyone interested in getting a fancy car. I would highly recommend them to anyone interested in getting a fancy car. More

Had a grate experience . nick was Very nice and helpful .clean location definitely recommend them nick was Very nice and helpful .clean location definitely recommend them More