Mercedes-Benz of San Antonio - Service Center

Bryce Exceeded my expectation in the service department, His communication was on point ,along with getting me taking care of in a timely manner... Every staff member I encountered was happy.. It's nice to His communication was on point ,along with getting me taking care of in a timely manner... Every staff member I encountered was happy.. It's nice to see happy employees.. More

My service was completed sooner than expected. The team was extremely responsive and communicated along the way. The team was extremely responsive and communicated along the way. More

My Service Advisor Tyler Jordan and my Service Technician Steve Jordan are both exception...they don't come any finer. I know them as friends and service professionals. Steve Jordan are both exception...they don't come any finer. I know them as friends and service professionals. More

The service that I received was good they were able to get my vehicle fixed and returned back to me on the same day. The only downside was, they did not keep me up-to-date on the progress on my vehicle un get my vehicle fixed and returned back to me on the same day. The only downside was, they did not keep me up-to-date on the progress on my vehicle until it was ready. More

Purchasing the vehicle was an okay experience but the issues after have not met my expectations. For example the car only had one key and one was ordered. I was told by the salesman, Earl, that it would issues after have not met my expectations. For example the car only had one key and one was ordered. I was told by the salesman, Earl, that it would only take less than a minute to program. That was not the case when I stopped in to pick up the key. It actually took 45-60 minutes to program the key. On top of that the replacement key was making the blade which the salesman did not notice. Now, still waiting for something that should have been an easy fix. More

My advisor, Bryce was exceptional in getting my issues resolved. I was very pleased with his customer service. resolved. I was very pleased with his customer service. More

Great customer service. Service department was excellent, courteous, and very knowledgeable. Answered very question I asked without delay. Service department was excellent, courteous, and very knowledgeable. Answered very question I asked without delay. More

Due refund and it took over a week to cut me a check. Too long. Too long. More

We enjoy MB of San Antonio. Excellent service, friendly staff. Javier is great! Thank you. Excellent service, friendly staff. Javier is great! Thank you. More

This was my first time bringing a car to Mercedes dealership. My advisor, Javier Perez, was so helpful and professional. He explained how long it would take and the cost involved up front so I could dealership. My advisor, Javier Perez, was so helpful and professional. He explained how long it would take and the cost involved up front so I could make a knowledgeable decision on what needed to be done. Communication is very important to me and I was kept up to date on everything. Will definitely be back for the maintenance on my C300. More