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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.7
353 Reviews
Call Service Center (210) 920-3235

353 Reviews of Mercedes-Benz of San Antonio - Service Center

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July 17, 2024

Thrice I came and submitted the vehicle, for that I have rented car on my own expense multiple times..still issue is not resolved..no proper investigation..time and money consuming service centre More

by LIXFIX0012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Javier Parez
Report | Print
Jul 18, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide some more information, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Sincerely, Chris Martinez cmartinez@mbofsa.com

July 16, 2024

Stephen my service advisor went above and beyond to ensure excellent service and satisfaction and he delivered More

by Stpmd13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen Martinez
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Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Stephen met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

July 16, 2024

Javier, my service advisor, was super nice and the loaner I got was tempting- overall satisfaction 5 star. More

by LOURDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
javier
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Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Chris Martinez General Manager

July 16, 2024

Paco my service advisor is always helpful cares about his clients blessings my brother thank you again More

by ceciliocharles58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
Report | Print
Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 16, 2024

Great staff! Francisco and the team provide top notch service and always put the customer first! Thank you all! More

by dustinrf26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gonzalez
Report | Print
Jul 16, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 12, 2024

Good service and good attention care and good details, good installation care good details and great quality More

by rggenesis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jul 12, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

July 12, 2024

While needing service on your car is never fun working with your professional employees helps make the situation much easier. I can`t give enough credit to my maintenance adviser, Tyler. Tyler is always p More

by BVBRINER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jul 13, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

July 12, 2024

Top notch service. Great customer service and follow up. Excellent facility. Would definitely recommend to everyone More

by MDRC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

July 12, 2024

Luis Cotto and team were very attentive to my cars needs. Communication was great with Luis providing updates consistently. More

by EZX20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
Report | Print
Jul 13, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your business and this review. We're happy to hear that Luis was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Chris Martinez General Manager

July 11, 2024

Good service, resolved warranty covered issue professionally. Dealership was comfortable and accommodating. Met my needs More

by matthew.black.mil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
Report | Print
Jul 12, 2024 -

Mercedes-Benz of San Antonio responded

Matthew, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Chris Martinez General Manager

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