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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
328 Reviews
Call Service Center (210) 920-3235

328 Reviews of Mercedes-Benz of San Antonio - Service Center

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July 04, 2024

Great service. Classy lounge area with complementary drinks and snacks. Beautiful show room. Service rep was attentive, pleasant and kept me informed about the pro More

by cmcynmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 03, 2024

It is always a pleasure working with Martin to get my car serviced. He always does an excellent job. More

by Barbara Walker
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin (Service Advisor)
Report | Print
Jul 05, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Barbara, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Martin here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

July 02, 2024

Great service overall! Luis Cotto was very professional and friendly. I'll continue to bring my vehicle to Mercedez-Benz of SA. More

by cottonegron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
Report | Print
Jul 02, 2024 -

Mercedes-Benz of San Antonio responded

We are very happy to hear that Luis provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Chris Martinez General Manager

July 02, 2024

Very good job and personal very nice he place was very clean and very organized More

by GUZZARDOS9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler
Report | Print
Jul 02, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that Tyler had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

July 02, 2024

Service and battery were done quickly and for a fair price. I had the car back 4 hours after dropping it off More

by JGREEHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cotto
Report | Print
Jul 02, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Luis and our team and look forward to working with you again. Chris Martinez General Manager

July 02, 2024

It was a pleasure working with Javier for my cars service. Would defiantly recommend this shop. More

by TWL1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Report | Print
Jul 03, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Chris Martinez General Manager

July 01, 2024

Was very happy with my service advisor Javier Perez and his almost daily communication and updates. Was not very happy with the compensation for my vehicle being there for 2 months. I think your manager c More

by gabrielc17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Romagnoli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Pérez
Report | Print
Jul 02, 2024 -

Mercedes-Benz of San Antonio responded

Gabriel, Thank you for taking the time to share your thoughts on working with Javier and our service team. We're glad to hear we delivered such a great experience! Chris Martinez General Manager

June 30, 2024

Hands down the best dealership in San Antonio, always go above and beyond in the services provided More

by CVILLANUEVA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Report | Print
Jul 01, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that Javier was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

June 30, 2024

Awesome, friendly, efficient service, by phone and in person. I will definitely recommend and be back for future needs. More

by LOUINEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Caley, cashiers, refreshments
Report | Print
Jul 01, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of San Antonio. We look forward to having you as one of our valued customers for many more years to come! Chris Martinez General Manager

June 30, 2024

My experience with Tyler Jordan was excellent. This is usually what happens whenever I deal with him. He is efficient and above all cordial. My only complaint would be the cost which I find somew More

by ccantu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The only person I dealt with was Tyler Jordan.
Report | Print
Jul 01, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tyler here at Mercedes-Benz of San Antonio to be a positive one. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

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