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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.6
250 Reviews

250 Reviews of Mercedes-Benz of San Antonio - Service Center

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June 09, 2024

Excelente service. Very prompt and courteous. Great communication with your service manager. Very good waiting area More

by YOYAHASTINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Frier
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Yoya, It's great to hear that Russell was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

June 09, 2024

Always pleasant and truthful. I took my grandson in with me and they were very welcoming to him as well. More

by TINACULLETONRN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin in Service Department
Jun 10, 2024 -

Mercedes-Benz of San Antonio responded

Tina, Thank you for your service review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Chris Martinez General Manager

June 08, 2024

Service was great and did not take long at all. Will gladly take it in without hesitation at all. More

by caauces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laura Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 08, 2024

Ryan was truly professional taking care of home delivery of my new vehicle needs. Thank you, Ryan More

by boonna49
Recommend Dealer
Yes
Employees Worked With
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your excellent review! We are so glad Ryan had the opportunity to work with you and thrilled that you found your experience with us here at Mercedes-Benz of San Antonio to be positive. Please don't hesitate to reach out if you need anything else. Chris Martinez General Manager

June 08, 2024

Excellent customer service and support throughout the process. Status and updates were provided and timely. More

by luciousbaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Otto
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mercedes-Benz of San Antonio! Chris Martinez General Manager

June 08, 2024

My service technician Javier Perez was excellent! He made sure I was well taken care of, he went above and beyond. My only complaint is that I was given an electric car for my rental vehicle again. I More

by MISSYPIE40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez at Service Department
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words for Javier and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

June 08, 2024

Fantastic service department from Devin Ramirez. Incredible follow thru and fast service. Access to a loaner car could be faster but nevertheless still efficient. Thank you! More

by SAGirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Devin Ramirez
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for choosing Mercedes-Benz of San Antonio. Your feedback and rating mean a lot to us. We're glad Devin was able to help, and we hope to see you again! Chris Martinez General Manager

June 08, 2024

Bryce Crawford is a great service writer. He kept in touch with me throughout the servicing of my ML. I came in for an oil change and $5,600 later my car feels brand new. I’ll recommend Bryc More

by robij333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not deal with any of them.
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bryce here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

June 08, 2024

Excellent service! Mercedes of San Antonio never disappoints. Wouldn’t trust anywhere else to service my car. More

by SAENUNEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Jordan
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. We appreciate your business and hope to see you again soon! Chris Martinez General Manager

June 07, 2024

The team is very professional and corteous. The went the extra mile to make me confortable. More

by EGBERTLEBLANC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
Jun 09, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

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