Mercedes-Benz of San Antonio - Service Center

Over two months ago, I took my ML55 into for some service on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past ye on the washer system and to have a pull handle on the rear trunk lift repaired. They "repaired" the washer system (for the third time in the past year) but since then, the passenger side sprayer no longer sprays. Also, at the time of pickup, I was told that the rear handle was just in and they needed to paint match it so it would be ready the next day. It wasn't so it was going to be a few days later. I called. The piece had not arrived...such a miracle...I was told before it just needed paint matching. A week passed. Two. I called. No return call. Another week. I called. No return call. I called and started getting a little hot and was told Gary Sauders, the service tech, was out on leave. They gave me Gary Lewis, the Service Manager. He said he'd take care of it and have that piece delivered the next day (since there were parts available right here in Texas!) and he'd have it painted and call me and, by gosh, we'd get this fixed! A day passed...two...three...I called back. No return call. I called back (it had been about 2 months by now...no call back. Finally, I get hold of Gary Sauders who has now returned from leave and told him to send me the money for that part as in now, please. No! No! You can't do anything, Gary, just send me the money please. Over 200 bucks for a piece of plastic. Gary assured me...the next day! So, a few days later I get a VM asking me to verify my address. After 10 years of having my ML55 serviced there, they were finally verifying my address. I did so. Another week passes...I call Gary Lewis. He'll get right on it! Another week passes. This week, I've called four times. No return call. This is a Mercedes dealer, folks! Unbelievable! How can this be? How can they retain a franchise with such a brand with this kind of service? I guess it is retain an attorney and go that route. More