Mercedes-Benz of San Antonio - Service Center

Outstanding Customer Service Mercedes Benz of San Antonio is great from drop off to the completion of the service. Everyone greets with a smile and Good Morning. Gary Sauter is th Mercedes Benz of San Antonio is great from drop off to the completion of the service. Everyone greets with a smile and Good Morning. Gary Sauter is the best advisor. He goes the extra mile to keep you informed of the work and excepted time of completion. Loaner process is easy or if you prefer the driver drop off or pick up. Nice lounge to wait with drinks/pastries/popcorn,etc. MBofSA treats everyone like family. More

Excellent customer service at all levels Not only was my service representative great, but Victor in parts was wonderful, searching far and wide to find the part that was needed to complete t Not only was my service representative great, but Victor in parts was wonderful, searching far and wide to find the part that was needed to complete the job. More

Great service and completed on time. Brought my C350W in for three recommended services based upon time vs. mileage. The services were completed within the estimated time period and my v Brought my C350W in for three recommended services based upon time vs. mileage. The services were completed within the estimated time period and my vehicle was returned washed and clean, as they do each time I have brought it there for any service. The staff always is friendly and professional. More

Car problems not resolved I dropped my car last week after it stayed in the dealership for 3 days for AC filter issues and break squeeking. The AC issue was resolved (hopefully I dropped my car last week after it stayed in the dealership for 3 days for AC filter issues and break squeeking. The AC issue was resolved (hopefully - completely since I had to go back for this issue too) but for the breaks - I still heard a faint squeaking the day after I picked up my car which has gotten worse since then. I like this dealership but lately I'm wondering why they couldn't hit bulls eye like they used to. Today I have to drop off my car AGAIN - I don't have the luxury of time to be doing this coz I have busy work to attend to. I don't have complaints on Ryan who assisted me but whoever is doing the diagnostic screening or the mechanics - should do a better job. Im sorry for negative remarks - just kinda frustrated. More

Services Ryan Lyssy is the best and the reason I will buy my next car here. Always great service beyond what I am expecting. Five Stars! Ryan Lyssy is the best and the reason I will buy my next car here. Always great service beyond what I am expecting. Five Stars! More

Outstanding Customer Service My Service Representative's customer service is top-notched. He always keeps me aware of service issues with my vehicles, provides a loaner vehicle an My Service Representative's customer service is top-notched. He always keeps me aware of service issues with my vehicles, provides a loaner vehicle and communicates any delays in the repairs to my car. MB of SA is number one in my book; never had a bad experience. More

Amazing! I always walk out with a smile. They have the best customer service along with a pro-active attuide to meet and solve challenges! Love it! I always walk out with a smile. They have the best customer service along with a pro-active attuide to meet and solve challenges! Love it! More

Great service experience. I highly recommend Mercedes Benz of San Antonio for sales and service. The people were very friendly and kept in constant communication with me as to I highly recommend Mercedes Benz of San Antonio for sales and service. The people were very friendly and kept in constant communication with me as to when my vehicle would be ready. My SUV was delivered to me very clean. More

Excellent Service! Mercedes Benz of San Antonio has always serviced my vehicle and never fails to do an excellent job! They are courteous, professional, and always do t Mercedes Benz of San Antonio has always serviced my vehicle and never fails to do an excellent job! They are courteous, professional, and always do their best to provide superior service. Tyler is an awesome Service Advisor! More

From catastrophic component failure to brand loyalty gold Let me start by saying I rarely write online reviews for service providers, unless they are truly exceptional. After my latest service encounter with Let me start by saying I rarely write online reviews for service providers, unless they are truly exceptional. After my latest service encounter with MB of SA, I felt compelled to tell my story as an example of how fantastic this dealership service center is. Recently, my CLS550 suffered a complete transmission failure due to a leak that had formed in the transmission cooler that had allowed coolant to mix into the transmission fluid. While not common, the nature of this type of component failure is undetectable and is usually found after the transmission has been damaged beyond repair. I found myself staring at a $11k transmission replacement that was out of warranty (car has 70k miles). MB of SA immediately issued a courtesy vehicle to me while they petitioned with Mercedes Benz for a customer goodwill repair discount. I kept my fingers crossed that MB might have been willing to assist with the replacement, but didn't expect much, as they were under no obligation to do anything. Well, I was stunned with MB response to the petition... in a good way. MB agreed to pick up the entire cost of replacement of the transmission, radiator, and torque converter. Parts had to be shipped from Germany, and the overall time of replacement took just under a month. During this period, MB of SA kept me updated whenever something pertinent happened with my repair, and also let me keep the courtesy vehicle until they were able to return my car to me. Both Mercedes Benz and MB of SA represent the highest level of customer care and brand quality. I cannot thank them enough and recommend both of them with highest confidence. This experience has made me a MB and MB of SA customer for life. More