Mercedes-Benz of San Antonio - Service Center

Great customer service, bad mechanics Not only did the service b take a week, the mechanic scratched my car on the left rear passenger door as well as my rear window tint. Two of the 5 pro Not only did the service b take a week, the mechanic scratched my car on the left rear passenger door as well as my rear window tint. Two of the 5 problems I had are still present. The service advisor was more than helpful. Friendly staff but not as careful with the interior of your car as they should be. Also, the interior is left scuffed with dirt after they climb around the car fixing stuff. More

Friendly, accommodating, scheduled service immediately very friendly, accommodating, had to get 2 rides from them, reminded me of deferred maintenance but no aggressive sales pressure which I like. Also t very friendly, accommodating, had to get 2 rides from them, reminded me of deferred maintenance but no aggressive sales pressure which I like. Also took my coupon from a competitor. More

Service dept I was in and out in about an hour for a recall part..had a great waiting area..place is very clean and everyone is very friendly I was in and out in about an hour for a recall part..had a great waiting area..place is very clean and everyone is very friendly More

Air bag recall They had me out in less than 4 hours....just as promised. The service rep kept me posted by text and a phone call. Impressive. They had me out in less than 4 hours....just as promised. The service rep kept me posted by text and a phone call. Impressive. More

Outstanding service. Purchased my first Mercedes Benz 3 years ago and have worked with Tyler Jordan as my service rep. He has provided outstanding service every time I ne Purchased my first Mercedes Benz 3 years ago and have worked with Tyler Jordan as my service rep. He has provided outstanding service every time I need it. I would highly recommend Tyler for going that step ahead to make sure I get the best service possible. More

I am new to this dealership & service dept So far, my limited service experience here has been the best of any automobile I have ever owned. My service advisor, Ryan Lyssy, has under promised a So far, my limited service experience here has been the best of any automobile I have ever owned. My service advisor, Ryan Lyssy, has under promised and over delivered and is most pleasant to work with. More

Outstanding Customer Service Mercedes Benz of San Antonio is great from drop off to the completion of the service. Everyone greets with a smile and Good Morning. Gary Sauter is th Mercedes Benz of San Antonio is great from drop off to the completion of the service. Everyone greets with a smile and Good Morning. Gary Sauter is the best advisor. He goes the extra mile to keep you informed of the work and excepted time of completion. Loaner process is easy or if you prefer the driver drop off or pick up. Nice lounge to wait with drinks/pastries/popcorn,etc. MBofSA treats everyone like family. More

Excellent customer service at all levels Not only was my service representative great, but Victor in parts was wonderful, searching far and wide to find the part that was needed to complete t Not only was my service representative great, but Victor in parts was wonderful, searching far and wide to find the part that was needed to complete the job. More

Great service and completed on time. Brought my C350W in for three recommended services based upon time vs. mileage. The services were completed within the estimated time period and my v Brought my C350W in for three recommended services based upon time vs. mileage. The services were completed within the estimated time period and my vehicle was returned washed and clean, as they do each time I have brought it there for any service. The staff always is friendly and professional. More

Car problems not resolved I dropped my car last week after it stayed in the dealership for 3 days for AC filter issues and break squeeking. The AC issue was resolved (hopefully I dropped my car last week after it stayed in the dealership for 3 days for AC filter issues and break squeeking. The AC issue was resolved (hopefully - completely since I had to go back for this issue too) but for the breaks - I still heard a faint squeaking the day after I picked up my car which has gotten worse since then. I like this dealership but lately I'm wondering why they couldn't hit bulls eye like they used to. Today I have to drop off my car AGAIN - I don't have the luxury of time to be doing this coz I have busy work to attend to. I don't have complaints on Ryan who assisted me but whoever is doing the diagnostic screening or the mechanics - should do a better job. Im sorry for negative remarks - just kinda frustrated. More