Mercedes-Benz of San Antonio - Service Center

From catastrophic component failure to brand loyalty gold Let me start by saying I rarely write online reviews for service providers, unless they are truly exceptional. After my latest service encounter with Let me start by saying I rarely write online reviews for service providers, unless they are truly exceptional. After my latest service encounter with MB of SA, I felt compelled to tell my story as an example of how fantastic this dealership service center is. Recently, my CLS550 suffered a complete transmission failure due to a leak that had formed in the transmission cooler that had allowed coolant to mix into the transmission fluid. While not common, the nature of this type of component failure is undetectable and is usually found after the transmission has been damaged beyond repair. I found myself staring at a $11k transmission replacement that was out of warranty (car has 70k miles). MB of SA immediately issued a courtesy vehicle to me while they petitioned with Mercedes Benz for a customer goodwill repair discount. I kept my fingers crossed that MB might have been willing to assist with the replacement, but didn't expect much, as they were under no obligation to do anything. Well, I was stunned with MB response to the petition... in a good way. MB agreed to pick up the entire cost of replacement of the transmission, radiator, and torque converter. Parts had to be shipped from Germany, and the overall time of replacement took just under a month. During this period, MB of SA kept me updated whenever something pertinent happened with my repair, and also let me keep the courtesy vehicle until they were able to return my car to me. Both Mercedes Benz and MB of SA represent the highest level of customer care and brand quality. I cannot thank them enough and recommend both of them with highest confidence. This experience has made me a MB and MB of SA customer for life. More

Out of town and out of state. I live in Louisiana and my nearest dealer is located in Beaumont Texas. Last week while on my way to San Antonio for a Ducks Unlimited National conven I live in Louisiana and my nearest dealer is located in Beaumont Texas. Last week while on my way to San Antonio for a Ducks Unlimited National convention the check engine light came on between my home and my Beaumont dealer. A stop at the dealership in Beaumont detected a noc sensor problem. I could have had the problem fixed there but was running short of time {about 1 and one-half hour to fix]. The service representative, Kristy Lindsey, in Beaumont called Mercedes Benz of San Antonio and set up an appointment for me with the service department the next day, gave me the mechanics note on parts needed, checked to make sure the part was in stock and the phone number and instructions for Joshua Rice my contact person at MB San Antonio. The service from Joshua and MB SA was great. They not only fixed the diagnosed problem but a couple of other problems that were found. I was very busy with meetings and would have had a problem getting my ML 350 picked up. My car was graciously brought to my downtown hotel with a follow up phone call and text to let me know it had been dropped off. Thanks again Mercedes Benz Service for your concern and outstanding service representatives. Mickey McMillin More

Best Mercedes Dealership service anywhere. I own homes in several states and have Mercedes at each home. I've been using Mercedes-Benz of San Antonio for 20 years and no other dealership comes I own homes in several states and have Mercedes at each home. I've been using Mercedes-Benz of San Antonio for 20 years and no other dealership comes close to the level of personal service and competency that you get at Mercedes-Benz of San Antonio. It is exactly the experience you expect when you own a fun little car like a Mercedes. More

Recent Service I am pleased with my recent service from Mercedes Benz of San Antonio. The service was great! Josh was very helpful. Thank you! Tammy Monts I am pleased with my recent service from Mercedes Benz of San Antonio. The service was great! Josh was very helpful. Thank you! Tammy Monts More

World Class Products - World Class Service Providers of World-Class Products and consistent providers of World-Class service. Highly recommend Mercedes Benz of San Antonio. Always ready to exce Providers of World-Class Products and consistent providers of World-Class service. Highly recommend Mercedes Benz of San Antonio. Always ready to exceed customer expectations. More

Best dealership in Texas All the staff, service advisors, sales personnel and managers are second to none. From the moment you walk in the door you are meant to feel like fami All the staff, service advisors, sales personnel and managers are second to none. From the moment you walk in the door you are meant to feel like family. Highly recommend for folks in the market for a great vehicle. More

Special knowledge Mercedes are complex cars and MBSA has service advisors that know these cars. My advisor, Ryan Lyssey, has an impressive understanding of my car and h Mercedes are complex cars and MBSA has service advisors that know these cars. My advisor, Ryan Lyssey, has an impressive understanding of my car and has been very helpful in keeping it in tiptop shape. That is the core issue with service and this dealership does it right. More

Terrific service Ryan Lyssy, service manager and Adam, tire expert were prifesdional and extremely helpful in servicing my vehicle that had really bad tires from anoth Ryan Lyssy, service manager and Adam, tire expert were prifesdional and extremely helpful in servicing my vehicle that had really bad tires from another dealer. This was the first time I Adam and he was efficient and thorough in evaluating my tires. He went beyond in providing me with a professional report and working with the other dealer on my behalf. Ryan Lyssy has been my service manager for about 5 years now and he is always frienly , efficient, professional and thorough in servicing my car. More

Outstanding service I have had outstanding service at this dealership. My service advisor is very well informed and helpful. She (Christi Schroeder) makes it easy for me. I have had outstanding service at this dealership. My service advisor is very well informed and helpful. She (Christi Schroeder) makes it easy for me. Very pleasant experience here. More

Service Adviser I've used various Mercedes Benz locations but San Antonio MB has provided multiple good experiences. Ryan Lysee (sp?) is one of the best Service Rel I've used various Mercedes Benz locations but San Antonio MB has provided multiple good experiences. Ryan Lysee (sp?) is one of the best Service Relationship Managers I've met and service personnel made me choose Mercedes Benz again when it was time for a newer car. More