Mercedes-Benz of San Antonio - Service Center

Meghan was efficient & thorough as our svc contact. Once she left at 5:30 we were left to mercy of just one gentleman that was responsible for ppl still waiting. There was no proactive customer service Once she left at 5:30 we were left to mercy of just one gentleman that was responsible for ppl still waiting. There was no proactive customer service to customers waiting. Had to go find my car & ask to be checked out. Attitude of ppl in service was they did not want to be there. Actual work on car was good. More

Mr. Martin Flores and his team provided great customer service. Up to this date I had nothing but positive interaction with all the employees service. Up to this date I had nothing but positive interaction with all the employees More

I just purchased my 2024 C300 which I love so much! The truck sensor was acting up so had to bring it back in. Plus a sales rep promised me something that needed to be taken care of long story short The truck sensor was acting up so had to bring it back in. Plus a sales rep promised me something that needed to be taken care of long story short Javier Perez helped me every single step of the way! His communication was top notch! I really appreciate you Javier you made my experience amazing and this is my 3rd Benz and you probably was the only one who was attentive to everything I needed. Won’t hesitate to request him for my service next time! More

Nate, my service advisor provided exceptional customer service, and quickly took care of my service for my vehicle. service, and quickly took care of my service for my vehicle. More

I took my 2012 E350 Mercedes in for a Service B will only 38,004 miles back on 6-09-23. Every thing was good. 2 months later with mileage at 38,708 the Transmission was acting up, hesitates and shudders whil 38,004 miles back on 6-09-23. Every thing was good. 2 months later with mileage at 38,708 the Transmission was acting up, hesitates and shudders while driving. No check engine light. They found Transmission Fluid and Coolant mixing which contaminated the Transmission which comes to $13,872.00 for repair alon with a list of other recommendations totaling over $3,000.00. They had no answer how the fluids were mixing. My Guess is they poured Coolant into the Transmission during the Service B to give it enough time to contaminate hoping I would return to repair it at their cost.......NO WAY. I took it to another place and got a new Transmission for half the cost. They could not find any defects on how the fluids got mixed and agreed with my thoughts. It my be too late for me file a lawsuit but I am going to give it a try. More

Unfortunately, my latest experience with your service department was extremely unfortunate and disappointing. The service department told me my car was ready and that I could pick up after hours and that department was extremely unfortunate and disappointing. The service department told me my car was ready and that I could pick up after hours and that my keys would be up front. I took an Uber ride to the dealership to get my vehicle and was told that they did not have the keys. I had brought a spare just in case but found out that the car was locked in the garage bay and nobody had access. I had to Uber home and Uber back the next day to obtain my vehicle. The Uber rides cost roughly $60.00 in total. I was told that I would be reimbursed for my Uber rides and sent my receipts via text yesterday. I have received no response and no reply to my text even acknowledging receipt. The communication should be improved and they should follow through on their promises. I wish I could give 0 stars. Although I will say the sales people I encountered were very nice and the person at the front desk was helpful and kind. The gentleman who drove the golf cart around the lot to help me look for my car was also good. The sales/finance managers just sat in the their glass office and did nothing to help. Did not even acknowledge my presence. There was a nice man in sales that was very kind, apologetic and understanding. The service manager told me over the phone that my car wasn't ready even though it was (and I had received a text saying this from Gary in service in the early afternoon) and ultimately hung up without offering resolution. Still a mystery why my car was not parked outside the garage bay. Then I could have used my spare key to drive it home and I would have been significantly less frustrated. More

Martin was the best he even talked to me while I was waiting for my GLE- 53 for pick up. waiting for my GLE- 53 for pick up. More

Gary S was excellent in advising and getting the GLS 450 with all necessary recall software updates. with all necessary recall software updates. More

Mr Coto was very respectful, knowledgeable of the product and very courteous. Excellent service. Very satisfied with Mercedes-Benz of San Antonio. and very courteous. Excellent service. Very satisfied with Mercedes-Benz of San Antonio. More

The service writer was very polite and kept me informed regarding the status of my car regarding the status of my car More