Mercedes-Benz of San Antonio - Service Center

Great service and completed on time. Brought my C350W in for three recommended services based upon time vs. mileage. The services were completed within the estimated time period and my v Brought my C350W in for three recommended services based upon time vs. mileage. The services were completed within the estimated time period and my vehicle was returned washed and clean, as they do each time I have brought it there for any service. The staff always is friendly and professional. More

Car problems not resolved I dropped my car last week after it stayed in the dealership for 3 days for AC filter issues and break squeeking. The AC issue was resolved (hopefully I dropped my car last week after it stayed in the dealership for 3 days for AC filter issues and break squeeking. The AC issue was resolved (hopefully - completely since I had to go back for this issue too) but for the breaks - I still heard a faint squeaking the day after I picked up my car which has gotten worse since then. I like this dealership but lately I'm wondering why they couldn't hit bulls eye like they used to. Today I have to drop off my car AGAIN - I don't have the luxury of time to be doing this coz I have busy work to attend to. I don't have complaints on Ryan who assisted me but whoever is doing the diagnostic screening or the mechanics - should do a better job. Im sorry for negative remarks - just kinda frustrated. More

Services Ryan Lyssy is the best and the reason I will buy my next car here. Always great service beyond what I am expecting. Five Stars! Ryan Lyssy is the best and the reason I will buy my next car here. Always great service beyond what I am expecting. Five Stars! More

Outstanding Customer Service My Service Representative's customer service is top-notched. He always keeps me aware of service issues with my vehicles, provides a loaner vehicle an My Service Representative's customer service is top-notched. He always keeps me aware of service issues with my vehicles, provides a loaner vehicle and communicates any delays in the repairs to my car. MB of SA is number one in my book; never had a bad experience. More

Amazing! I always walk out with a smile. They have the best customer service along with a pro-active attuide to meet and solve challenges! Love it! I always walk out with a smile. They have the best customer service along with a pro-active attuide to meet and solve challenges! Love it! More

Great service experience. I highly recommend Mercedes Benz of San Antonio for sales and service. The people were very friendly and kept in constant communication with me as to I highly recommend Mercedes Benz of San Antonio for sales and service. The people were very friendly and kept in constant communication with me as to when my vehicle would be ready. My SUV was delivered to me very clean. More

Excellent Service! Mercedes Benz of San Antonio has always serviced my vehicle and never fails to do an excellent job! They are courteous, professional, and always do t Mercedes Benz of San Antonio has always serviced my vehicle and never fails to do an excellent job! They are courteous, professional, and always do their best to provide superior service. Tyler is an awesome Service Advisor! More

From catastrophic component failure to brand loyalty gold Let me start by saying I rarely write online reviews for service providers, unless they are truly exceptional. After my latest service encounter with Let me start by saying I rarely write online reviews for service providers, unless they are truly exceptional. After my latest service encounter with MB of SA, I felt compelled to tell my story as an example of how fantastic this dealership service center is. Recently, my CLS550 suffered a complete transmission failure due to a leak that had formed in the transmission cooler that had allowed coolant to mix into the transmission fluid. While not common, the nature of this type of component failure is undetectable and is usually found after the transmission has been damaged beyond repair. I found myself staring at a $11k transmission replacement that was out of warranty (car has 70k miles). MB of SA immediately issued a courtesy vehicle to me while they petitioned with Mercedes Benz for a customer goodwill repair discount. I kept my fingers crossed that MB might have been willing to assist with the replacement, but didn't expect much, as they were under no obligation to do anything. Well, I was stunned with MB response to the petition... in a good way. MB agreed to pick up the entire cost of replacement of the transmission, radiator, and torque converter. Parts had to be shipped from Germany, and the overall time of replacement took just under a month. During this period, MB of SA kept me updated whenever something pertinent happened with my repair, and also let me keep the courtesy vehicle until they were able to return my car to me. Both Mercedes Benz and MB of SA represent the highest level of customer care and brand quality. I cannot thank them enough and recommend both of them with highest confidence. This experience has made me a MB and MB of SA customer for life. More

Out of town and out of state. I live in Louisiana and my nearest dealer is located in Beaumont Texas. Last week while on my way to San Antonio for a Ducks Unlimited National conven I live in Louisiana and my nearest dealer is located in Beaumont Texas. Last week while on my way to San Antonio for a Ducks Unlimited National convention the check engine light came on between my home and my Beaumont dealer. A stop at the dealership in Beaumont detected a noc sensor problem. I could have had the problem fixed there but was running short of time {about 1 and one-half hour to fix]. The service representative, Kristy Lindsey, in Beaumont called Mercedes Benz of San Antonio and set up an appointment for me with the service department the next day, gave me the mechanics note on parts needed, checked to make sure the part was in stock and the phone number and instructions for Joshua Rice my contact person at MB San Antonio. The service from Joshua and MB SA was great. They not only fixed the diagnosed problem but a couple of other problems that were found. I was very busy with meetings and would have had a problem getting my ML 350 picked up. My car was graciously brought to my downtown hotel with a follow up phone call and text to let me know it had been dropped off. Thanks again Mercedes Benz Service for your concern and outstanding service representatives. Mickey McMillin More

Best Mercedes Dealership service anywhere. I own homes in several states and have Mercedes at each home. I've been using Mercedes-Benz of San Antonio for 20 years and no other dealership comes I own homes in several states and have Mercedes at each home. I've been using Mercedes-Benz of San Antonio for 20 years and no other dealership comes close to the level of personal service and competency that you get at Mercedes-Benz of San Antonio. It is exactly the experience you expect when you own a fun little car like a Mercedes. More