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Mercedes-Benz of San Antonio - Service Center
San Antonio, TX
270 Reviews
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271 Reviews of Mercedes-Benz of San Antonio - Service Center
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October 16, 2020
This dealership has the worst customer service I have ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers an ever had at any car dealer. I bought a used 2016 Smart car from them and took it in for service. They damaged my door, hood, windshield wipers and broke the windshield. They also had my car for 8 weeks in the shop to try and repair the damage their service department caused. I was driving down the road at 70mph and the sun visor fell off and lodged in the Steering wheel and almost cause me to have an accident. After all of that I had asked them about canceling my extended warranty due to my lack of confidence in their service department and Daniel the service manager said I’d get back the $2000 I paid. Now Alejandro Sandoval in the finance cancelled it and said I would only be getting back $380. This is not acceptable. This is the worst dealership I’ve ever encountered in my life. More
by clostang
Employees Worked With
Daniel layer, Cory, Alejandro,
Helpful August 14, 2020
Unsatisfied customer I recently had my vehicle serviced at Mercedes-Benz of San Antonio on San Pedro Ave and my Service Advisor was Cory Blocker. He was very unprofession I recently had my vehicle serviced at Mercedes-Benz of San Antonio on San Pedro Ave and my Service Advisor was Cory Blocker. He was very unprofessional and clearly lacked training in Customer Service and Customer’s Satisfaction. At first I thought he was having an unpleasant morning, but when I returned several hours later to pick-up my vehicle, his behavior was persistent. When I arrived for my appointment, he approached me and said, “YOUR SERVICE WILL BE $550” without even first greeting me or even looking at my paperwork. When I corrected him and told him my service was covered under my maintenance plan, he did not even apologize for his oversight. He informed me I should have seen a light appear on my dashboard to indicate the “Service B” was due. Instead, when I start my vehicle it says, “key battery low” not “Service B due”. After several times telling him I did not notice the light, he firmly looked me in my eyes as he pointed to the indicator saying, “IT IS RIGHT HERE”! I told him again I did not notice it. He continued to firmly point several times and talked to me as if he was suggesting I was incompetent of operating my vehicle. After serval times, I was becoming very intimidated by his behavior. When I arrived to picked-up my vehicle, I read over my maintenance evaluation and saw he wrote I had a cracked washer fluid reservoir. When I went back inside to ask for clarification, he pretended like he did not hear another representative looking for him. He was sitting in his cubicle ignoring us. When I asked for clarification, he looked at me with a creepy smirk and in a very sarcastic voice, “I do not know what happened, maybe a rock hit it”. At that point, I felt he may lack integrity and the technician he assigned to my vehicle. I left feeling embarrassed and insulted in many ways. As a business owner, I would not allow an employee like Cory to represent my company and tarnish the reputation or the Mercedes-Benz prestigious brand. Every customer should be respected and treated like a valued customer. I give my experience a “0”due to the poor quality of service. This was the WORST experience I have ever encountered in such an establishment! More
by Unsatisfied Customer
Employees Worked With
Cory Blocker
June 28, 2019
San Antonio Benz new Service Director is absent After numerous new owners took over Boerne Benz the service began to be pathetic. Started San Antonio Benz after they recently had new ownership chang After numerous new owners took over Boerne Benz the service began to be pathetic. Started San Antonio Benz after they recently had new ownership change & started to have decent service but then Service advisor Jeff Sauceda stopped providing preliminary estimates of repairs only simply doing verbals over the phone which wasn’t good at all. Advised I needed preliminary estimates so I could at least double check repairs details along with checking my extended service warranty through Endurance as I had discovered the Benz reps previous verbal details were wrong on coverage as the door actuator that Benz rep said “wasn't covered” WAS actually “covered” when I verified Benz’s mistake myself through Endurance. Advised the new Service Director Daniel of the service advisor failing to provide normal written estimate details & the mistakes I had to get involved & confirmed along with Benz Dealers new owners now limiting service discounts at $200. Daniel simply passed my issues over to an assistant Ryan who called me & I again repeated my issues now for the third time. Ryan said he would inquire & said further discounts can always be adjusted leaving me the impression something would be followed up on but instead never heard back from anyone. After service as usual there were service surveys sent in which I filled out the same above details emphasizing the service managers lacking follow through or follow up. Sent a follow up email to Ryan & never heard back. Also sent a follow up email to Daniel who also never followed up. Happened to stop by the dealership helping my parents Benz in the shop & passed by Daniel & mentioned the lacking follow up in which he acted as if Ryan had handled everything which he hadn’t not returning my call or email. Needless to say it’s been months & nobody ever followed up from my initial concerns & the last survey I noted nobody followed up with me & yet still nobody cares at Benz to remedy any issues that a customer brings to their attention. Also just discovered while my parents Benz was still in for repairs that the deficient Service advisor had suddenly quit the dealership adding to the poor service experience I had already been going through. Now anyone should be able to conclude from my above experiences that the San Antonio Dealership is having some heavy staff turnover including the fact the newly hired service director Daniel is simply worthless when it comes to handling a terrible service experience considering the proper remedy would have been to allow a small amount of credit to the $18,000 dollars I just paid for their service in the last 2 recent visits this past quarter. Service Managers are not concerned about customer retention & literally ignore customers issues even though multiple surveys reported issues outstanding. Looks like San Antonio Benz is quickly trying to return to the once pathetic service they used to have with their past very bad reputation & it’s because of the current individuals who could simply care less. Congratulations new owners for destroying customers trust in wanting to depend on good repair & customer service. It would appear after new owner/operators take over these dealerships the customer service experience seems to steadily diminish. Bunch of pretenders trying to run a very expensive service shop. Would recommend for others to search elsewhere for repairs. PS. Since Benz San Antonio hired a new Service Director Daniel aprox 2 months ago it seems their interest on replies regarding any of these recent customer service reviews doesn’t seem to get any attention either kinda like the lack of attention the service manager exemplifies during a reported service issue while your cars in the SA dealership. More
by Webzzz
Employees Worked With
Jeffrey Sauceda eventually quit, Brand anew Service Director Daniel, & assistant service Ryan
July 30, 2018
always the best Ricky Barrow as always was comprehensive in taking care of our needs on our new Mercedes. We love the service we are getting! Strongly recommend. Ricky Barrow as always was comprehensive in taking care of our needs on our new Mercedes. We love the service we are getting! Strongly recommend. More
by Mike
Employees Worked With
Rick Barrow
June 21, 2018
Excellent service Dropped off my vehicle for a factory recall & was treated very professional & treated like I was royalty. I would highly recommend this dealership to Dropped off my vehicle for a factory recall & was treated very professional & treated like I was royalty. I would highly recommend this dealership to anyone More
by EL
Employees Worked With
Marty
June 21, 2018
Same-ole, Same-ole! Same-ole, Same ole Great service from the shop and my Service Professional, Gary Sauter. Brian Fowler runs a tight ship in the M-B of SA. I keep goi Same-ole, Same ole Great service from the shop and my Service Professional, Gary Sauter. Brian Fowler runs a tight ship in the M-B of SA. I keep going back for service on my cars even though there are cheaper places that service Mercedes cars in San Antonio. More
by M-B Driver
Employees Worked With
Gary Sauter
June 14, 2018
Routin serevice due. I travel to SA for my car services from Laredo, Texas. (CLS 550). I only allow MB of SA to work on my car, due to my trust I have developed over the y I travel to SA for my car services from Laredo, Texas. (CLS 550). I only allow MB of SA to work on my car, due to my trust I have developed over the years. My wife’s car (C-300) goes through the same rule. Thanks you MB if SA for all the other extras you have provide to our family, like free pick up transportation and car wash after my car service. This type of service make us the MB owners feel very special. Thanks again and see you all soon. JP from Laredo, Texas. More
by Jesus123
Employees Worked With
Jaime
June 13, 2018
“A” Service Jeffery Sauceda did his usual fine service in our ML. Everyone was very professional and the car came back quicker than expected. Thanks for the loane Jeffery Sauceda did his usual fine service in our ML. Everyone was very professional and the car came back quicker than expected. Thanks for the loaner! More
by FrbSA
Employees Worked With
Jeffery Sauceda
June 07, 2018
Outstanding work Service Department at this dealership is professional, I will highly recommend the service department to all the MB owners. Special Service adviser Service Department at this dealership is professional, I will highly recommend the service department to all the MB owners. Special Service adviser Chrissy Schroeder is second to none, and top notch, thank you Chrissy for taking care of my vehicle. Edgar Morales More
by Ed135
Employees Worked With
Chrissy Schroedor
June 02, 2018
professional and prompt service and sales at this dealership are professional , and not "pushy" I would highly recommend ;SALES and SERVICE at this dealership . the best I ha service and sales at this dealership are professional , and not "pushy" I would highly recommend ;SALES and SERVICE at this dealership . the best I have dealt with so far . More
by lloyd
Employees Worked With
Eli Weingerts
