Mercedes-Benz of San Antonio - Service Center

Exceptional service. Really appreciate my Service Manager, Tyler Jordan! Jane gone to Mercedes Benz San Antonio for all my services. Really appreciate my Service Manager, Tyler Jordan! Jane gone to Mercedes Benz San Antonio for all my services. More

The service manager, Cory appeared knowledgeable and was very helpful in explaining the plan for the service. As well, the tire and dent representative was the same. Cory arranged for a ride for me and lat very helpful in explaining the plan for the service. As well, the tire and dent representative was the same. Cory arranged for a ride for me and later in the day arranged for a Lyft car to pick me up and take me back to the dealership to pick up my car. The $3600 bill hurt a lot but considering what was done, I fully understand. Well done, Mercedes! More

Our service advisor, Tyler Jordon, is great. He takes time to listen and really understand what the problem with the vehicle is and keeps us informed about what needed and the time frames involv He takes time to listen and really understand what the problem with the vehicle is and keeps us informed about what needed and the time frames involved. More

Paco was very informative, explained everything to me in terms I understood and got my service repair done so quickly is was like a drive thru! terms I understood and got my service repair done so quickly is was like a drive thru! More

Luis Cotto is a consummate professional who went above and beyond when it appeared that things looked bleak. We have Perma Plate protection for our EQB which was needed after suffering a cracked windshiel and beyond when it appeared that things looked bleak. We have Perma Plate protection for our EQB which was needed after suffering a cracked windshield. Working through Perma Plate to replace the windshield, we were directed to take it to Safelite despite my wife asking if it we be better going with our Mercedes-Benz SA but was told that Safelite could accomplish the windshield replacement and recalibration which they concurred. Picking up the car, we were told that they did replace the windshield but said we needed to get the recalibration done by Mercedes. The craziness didn't end there despite explaining that Safelite told us they can complete the entire job. We went to Mercedes who told us that we should have brought the car to them vice Safelite, which we explained Perma Plate directed us to go to Safelite who in-turn sent us to them to accomplish the recalibration. Went back to Safelite who refused to accomplish the rest of the task who told us Mercedes will need to finish the job. After the run-around, which we found to be the norm with Mercedes-Benz SA who we haven't had much support, Luis called my wife and told her to bring the car to the service the next day and he completed the recalibration. We are thankful for Luis's professionalism and care with our issue. More

Javier, Paco, was very prompt, helpful, explained everything to me , and was patient and timely with my service ! everything to me , and was patient and timely with my service ! More

Excellent service great integrity always above and beyond service. They always treat me with respect and always provide me with good people skills service. They always treat me with respect and always provide me with good people skills More

Great services accommodations. Picked up my car & brought back next morning. Used a coupon for the needed service Picked up my car & brought back next morning. Used a coupon for the needed service More

The problem was intermittent but Meghan was able to get replacement parts authorized. One replacements were installed they found the extended issue. If she hadn’t gotten the parts replacement authorized, t replacement parts authorized. One replacements were installed they found the extended issue. If she hadn’t gotten the parts replacement authorized, the issue would have continued to persist. More

Great customer service. My service rep is professional and very helpful. I won’t take my car anywhere else for service. My service rep is professional and very helpful. I won’t take my car anywhere else for service. More