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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.7
342 Reviews
Call Service Center (210) 920-3235

342 Reviews of Mercedes-Benz of San Antonio - Service Center

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May 24, 2024

I have been going to Mercedes Benz of San Antonio since 1983, I have never been disappointed. More

by EMVLANHAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Sutter Micheal Wright
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May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for being a loyal customer since 1983! I am thrilled to hear that you have always had a positive experience with Mercedes Benz of San Antonio. Your support means the world to me, and I look forward to serving you for many more years to come. See you next time! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 24, 2024

Great experience with new Service Representative (Javier Perez). Professional and a very accurate display of knowledge. More

by MICHAELBRUMSEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
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May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the positive review, Michael. I'm delighted to hear about your great experience with Javier at Mercedes Benz of San Antonio. I appreciate your kind words about his professionalism and knowledge. Please visit us again soon or share your experience with others. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 24, 2024

Service rep. Did an outstanding job in providing service. We are very happy with the service we got. More

by PCHOSKINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez Service Department
Report | Print
May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for sharing your positive experience with us! I am thrilled to hear that our service rep provided outstanding service at Mercedes Benz of San Antonio. I truly appreciate your feedback and look forward to welcoming you back in the future. Drive safely! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 24, 2024

Quality of repair service is very good. Meghan Oliver is professional and knowledgeable. Communication from the Service Dept regarding scheduling shuttle for pick up and notification of t More

by KOSUBK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback. We're glad to hear that you found the repair service quality to be excellent and that Meghan provided you with professional and knowledgeable assistance. We appreciate you letting us know about the lack of communication regarding shuttle scheduling and repair progress updates. Your comments are valuable, and we will work to improve in these areas. Please feel free to contact us directly at Mercedes Benz of San Antonio to discuss this matter further and ensure a more positive experience next time. Thank you again for your review. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 23, 2024

Nate Caley and the service team did a great job keeping me informed. I am still waiting for the email regarding the detailed recommendations. More

by NP.TROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caley,Nate
Report | Print
May 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the positive feedback, Nate Caley and our service team appreciate your kind words. We will ensure that you receive the detailed recommendations email promptly. Your satisfaction is important to us at Mercedes Benz of San Antonio. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 23, 2024

Paco is always very helpful and keeping me updated on my vehicle. Service is always awesome and professional. Highly recommend! More

by yasmine.castillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paco
Report | Print
May 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Yasmine, for taking the time to leave such kind feedback about your experience at Mercedes Benz of San Antonio. We are delighted to hear that you found our service to be awesome and professional. We truly appreciate your recommendation and look forward to assisting you again in the future! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 23, 2024

Rude, long wait time and poor communication, bad mechanics that broke my car and now saying it was already broken. Started with simple oil change. More

by PATRICIABASKETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin
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May 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for sharing your feedback, Patricia. I take your concerns seriously and would like the opportunity to address them. Please reach out to me directly so we can work towards a resolution together. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 23, 2024

Excellent customer service! Thank you for your care, dedication, patience, and support to ensure my vehicle is safe for driving. More

by dsales0812
Recommend Dealer
Yes
Employees Worked With
Pacco
Report | Print
May 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your kind words! We are thrilled to hear about the excellent customer service you received at Mercedes Benz of San Antonio. Your satisfaction is our priority, and we are here to provide you with top-notch care for your vehicle. We appreciate your feedback and look forward to serving you again in the future. Sincerely, Chris Martinez cmartinez@mbofsa.com

May 23, 2024

There is absolutely nothing negative I can say about my purchase experience. There was No pressure, Rolando was so kind and understanding about what I needed in a vehicle. I will definitely come back when More

by morticia3388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Pedraza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for sharing your positive experience with us! We are thrilled to hear that Rolando provided you with a no-pressure and pleasant purchasing experience at Mercedes Benz of San Antonio. It's fantastic to know that you felt understood and valued during your visit. When you're ready to trade in for a new vehicle, we'll be here to assist you again. We truly appreciate your kind words and look forward to your next visit! Sincerely, Chris Martinez cmartinez@mbofsa.com

May 23, 2024

My new service rep, Javier Perez, was very knowledgeable, polite and professional. He kept in touch via phone or text throughout the process. My previous annual appointments consisted of being without my c More

by SYLVIAGFASCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez, Service Rep. and Ricardo, valet driver
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May 24, 2024 -

Mercedes-Benz of San Antonio responded

Thank you, Sylvia, for taking the time to share your experience with us here at Mercedes Benz of San Antonio on DealerRater. We are thrilled to hear that Javier provided you with exceptional service and made your car servicing experience efficient and convenient. It's great to know that Ricardo also delivered professional valet service. We truly value your feedback and look forward to welcoming you back for future appointments. Sincerely, Chris Martinez cmartinez@mbofsa.com

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