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Mercedes-Benz of San Antonio - Service Center

San Antonio, TX

4.7
342 Reviews
Call Service Center (210) 920-3235

342 Reviews of Mercedes-Benz of San Antonio - Service Center

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May 28, 2024

Did not like that my SUV was returned dirty and not as I brought it to your dealership. I called the minute I noticed . Till this day no one has reached out or followed up. 5/28/24 4:10 pm More

by EMSONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for your very kind service review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 26, 2024

Megan was awesome and took care of my needs. She was on time - great job More

by jflesher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Megan met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

May 25, 2024

All my concerns were addressed to my satisfaction and in a timely fashion, which I appreciate. More

by CRSDDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Michael Fawcett
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael, Tyler, and our team met your expectations. Thank you for choosing Mercedes-Benz of San Antonio, we look forward to having you as a valued customer for many years to come! Chris Martinez General Manager

May 25, 2024

Javier Perez, the consummate professional made my experience feel seamless from beginning to end! I was able to drive one of their courtesy vehicles and was kept in the loop with details of my vehicl More

by DANIELEDWARDS4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Perez
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

Daniel, Thanks for sharing your thoughts about your experience with Mercedes-Benz of San Antonio. Javier and our team appreciate your business and hope to see you again soon! Chris Martinez General Manager

May 25, 2024

I live close to MB Boerne but choose to drive to MB San Antonio. Martin, my service advisor is very knowledgeable and attentive to my needs. He deserves a raise in pay. More

by 4SCHREINERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Frier
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Russell, Martin, and our team, and we look forward to working with you again. Chris Martinez General Manager

May 25, 2024

Great service by Bryce and vehicle service team, very satisfied will definitely come back to continue the work! More

by moniquemtate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Crawford
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

Monique, Thanks for sharing your thoughts about your service experience with Mercedes-Benz of San Antonio. Bryce and our team appreciate your business and hope to see you again soon! Chris Martinez General Manager

May 25, 2024

Excellent communication and customer services from Javier. He keep me informed about my vehicle at all times. More

by ARA M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier
Report | Print
May 29, 2024 -

Mercedes-Benz of San Antonio responded

Ara, Thank you for your very kind review. Javier and our team strive to ensure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz of San Antonio. Chris Martinez General Manager

May 25, 2024

Top notch service I’d highly recommend to anyone that owns a Mercedes. No complaints! More

by leekathy45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Chris Martinez General Manager

May 25, 2024

As long as you get Corey for your service manager you will be in good shape. More

by DSIUNGERICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Russell Frier
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May 29, 2024 -

Mercedes-Benz of San Antonio responded

Thank you so much for your kind words for Corey, and for taking the time to leave us this wonderful feedback! Chris Martinez General Manager

May 24, 2024

Everything went smoothly and as planned. I was treated very well from the point of arriving to the time I left. More

by TAULUV115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Paco
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May 28, 2024 -

Mercedes-Benz of San Antonio responded

Thank you for the wonderful review! I am delighted to hear about your seamless experience at Mercedes Benz of San Antonio. We take pride in providing top-notch service from start to finish. I appreciate your business and look forward to serving you again in the future. Sincerely, Chris Martinez cmartinez@mbofsa.com

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